Acer Aspire Nitro 5 on boot loop, what do I do?

2

Answers

  • Você pode testar outro hd no seu notebook para ver se o problema permanece! O que eu acho que não vai acontecer! Você também pode testar o hd original do seu notebook em outro computador, para ver se é identificado corretamente, mas sob hipótese alguma você deve formatá-lo! Com o hd em outro notebook use o crystaldiskinf! Faça isso e se não der certo, não perca tempo e acione a garantia do notebook! 

    You can test another hd in your notebook to see if the problem remains! What I do not think will happen! You can also test the original hd of your notebook on another computer to see if it is correctly identified, but under no circumstances should you format it! With the hd in another notebook use the crystaldiskinf! Do this and if it does not work, do not waste time and trigger the laptop warranty!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • IsahMoon
    IsahMoon Member Posts: 42 Troubleshooter
    So, a small update. I put the hdd on my older laptop, and it loaded the windows repair. What do I do? Should I continue or should I stop? 
  • IsahMoon
    IsahMoon Member Posts: 42 Troubleshooter

    This is on my older asus laptop, with my nitro 5 HDD
  • Dear colleagues @JackE and @IronFly, take me out a doubt!
    The @IshMoon colleague's motherboard model does not have the interlock button here, see:

    However in the service guide model it shows that there is an interlock button in the same location:

    Is it possible that the motherboards have been reviewed and modified due to the problems presented in various models because of this button? I'd also like to know where that button on his model is!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Did you check if the problem remains with the asus hd in the notebook?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • IsahMoon
    IsahMoon Member Posts: 42 Troubleshooter
    It loaded the windows repair perfectly fine. The asus laptop is trying to make repairs on it now. Let's pray it'll work haha. Even if it does work, I'll send it to repair.
  • IsahMoon said:

    This is on my older asus laptop, with my nitro 5 HDD
    Did you check if the problem remains with the asus hd in the notebook?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Estou torcendo para que dê certo! Amém!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Is it possible that the motherboards have been reviewed and modified due to the problems presented in various models because of this button? I'd also like to know where that button on his model is!
    Sure, HW revisions are quite normal, by the way and keep in mind that Acer change hardware configuration by world regions.
    I'm not an Acer employee.
  • IsahMoon
    IsahMoon Member Posts: 42 Troubleshooter
    I managed to get to the desktop screen on the older laptop with my HDD, but when I put it back on the Acer again, boot loop again.
    I'll try running this crystaldiskinf on the older laptop.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,311 Trailblazer
    edited October 2018
    IronFly said:

    Is it possible that the motherboards have been reviewed and modified due to the problems presented in various models because of this button? I'd also like to know where that button on his model is!
    Sure, HW revisions are quite normal, by the way and keep in mind that Acer change hardware configuration by world regions.
    OK! @IronFly! I already knew that the same motherboard model has several revisions for it to be design errors! Thanks for answering! :):+1:
    IsahMoon said:
    I managed to get to the desktop screen on the older laptop with my HDD, but when I put it back on the Acer again, boot loop again.
    I'll try running this crystaldiskinf on the older laptop.
    Você possui algum importante no hd do asus, para testar o hd do asus no nitro 5? como o hd do nitro 5 iniciou normalmente no asus, então é bem provável que seja um problema no cabo sata do nitro!
    Do you own any important in asus hd, to test the asus hd in nitro 5? as the nitro 5 hd normally started in the asus, then it is very likely to be a problem in the nitro sata cable!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • IsahMoon
    IsahMoon Member Posts: 42 Troubleshooter
    Well, I tested my Asus HDD on the Nitro 5 and guess what? Same problem.
    So now we know, it's most likely a problem with the SATA cable. I'll send the laptop to Acer.
    I really wish they fix it fast...
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,311 Trailblazer
    edited October 2018
    Ótimo meu amigo! Tomara que seja resolvido da forma mais rápida possível e poste aqui na comunidade o resultado!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder
    edited October 2018
    WHEA Uncorrectable Error is most commonly an issue of too low of an undervolt.

    Are you undervolting?

    If you are undervolting and it's values are too low that can certainly cause a bootloop if you have the software to undervolt starting at bootup.
    - Hotel Hero
  • IsahMoon
    IsahMoon Member Posts: 42 Troubleshooter
    Red-Sand said:
    WHEA Uncorrectable Error is most commonly an issue of too low of an undervolt.

    Are you undervolting?

    If you are undervolting and it's values are too low that can certainly cause a bootloop if you have the software to undervolt starting at bootup.
    I saw this on the internet too, but I never did anything like that, I don't even know how to do it, to be honest with you... My bios is very limited.

    We already figured out the problem. Thanks for helping, though.
  • Dear colleagues! Is it possible that the colleague's @IsahMoon problem is fixed by a bios update? Or is there really a problem in SATA cable?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JackE
    JackE ACE Posts: 44,869 Trailblazer
    Or SATA controller. Jack E/NJ

    Jack E/NJ

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Dear colleagues! Is it possible that the colleague's @IsahMoon problem is fixed by a bios update? Or is there really a problem in SATA cable?

    If the laptop can't boot to windows, you can't even flash a new BIOS, apart trying the recovery BIOS method.
    I'm not an Acer employee.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,311 Trailblazer
    edited October 2018
    IronFly said:
    Dear colleagues! Is it possible that the colleague's @IsahMoon problem is fixed by a bios update? Or is there really a problem in SATA cable?

    If the laptop can't boot to windows, you can't even flash a new BIOS, apart trying the recovery BIOS method.
    I referred to this method! However the ideal is really to contact the technical support!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • IsahMoon
    IsahMoon Member Posts: 42 Troubleshooter
    Hey guys! 
    My laptop arrived today from maintenance.  The laptop is starting just fine. They took around 15 days to fix it.
    BUT, I have a serious complaint about Acer's technicians.
    They scratched my laptop a LOT. It's ridiculous! I don't know what happens or what I have to do in this kind of situation, but I'm very disappointed. I have pictures of before I sent the laptop, and it clearly didn't have any scratches. I was very careful with it. I figured something like that would happen.
     :'(