Helios 300 Laptop charge switches on and off. Laptop turns off after 30 minutes without charger?

Red-Sand said:

You can check if the power adapter is giving off AC current (which would show a faulty insulator in the brick itself)

Are you getting shocked by your laptop?
Is your outlet grounded?

If your adapter starts making noises stop using it immediately and send it in for repair via warranty.

Not sure about your first comment, however i put my ear up to my power brick while its connected to the laptop, and i hear a low electrical buzzing which sounds normal. However once the orange light(charge) blinks once off and on rapidly, i hear an odd noise, like a radio changing channel, just an electrical-type noise that lasts about 1.5 seconds and stops once the orange light comes back on. Is this the AC current you are referring to?

sri369 said:

The red light blinking i can understand for charger, but the blue one is for motherboard that turns up when laptop turns on. That blinking seems more like some fault, mostly at device level. Try getting it repaired via warranty.

The blue one doesn't typically blink, that was a once off and just recorded in case. I disassembled the laptop again today and put the battery wire out and in and cleaned the dust a bit, and now i can take the charger out and it doesn't turn off(let's hope i don't jinx it). I'd hate to get a warranty because i had the option of insurance when i bought it, but i wasn't able to buy it because i don't reside in America. Also not happy about a warranty, if i am even able to get one. Having to send it overseas and be without it for so long, after spending so much money, 1,500 euro which includes the shipping and sales tax.

egydiocoelho said:

If you still hang up randomly, it may be that the interlock button is not being pressed properly and this is especially true when the notebook is opened!

Make sure this button is being pressed correctly:

the laptop works good now without this method, however it was already working fine so i did your method just to be certain. Now it is only the charger that is the problem. I could have it plugged in, and move the laptop about, it doesn't have to be in any specific position, but the orange light would off and then on again which indicates an interruption in power. I can use the laptop fine without a charger, until i need it.

i do notice the charger is a little bit loose in the port, but only a noticable amount. i don't know if it was like this before, but i could twist the top of the charger that connects to the laptop in 360 degree angle, and it would be fine. but if i were to lift the laptop up and just move the laptop in various angles with the charger still in it, the orange light will blink(charge interrupted).

i looked at the pin in the laptop and felt it with my finger, and it seems solid, not moving. could the tip of the charger be the issue? could the twisting of the end of the charger after these 7 months caused surface erosion to the pin inside the laptop? thanks for your answers.

egydiocoelho said:

It is much better you test before with another power adapter so that you do not have to open the notebook!

i'll have to get a hold of another charger, this the only one i got. checked the house and they are old and the laptop isn't even recognizing them. do you suspect it is the charger that is the problem? i can always order a new one, they are very pricey and a long way away.

egydiocoelho said:

Before buying a new one, it's always good to be sure! That's why I asked to test without the battery! If the notebook has problems with the disconnected battery, then the problem is either in the DC-IN cable or the adapter! But do not buy something that you are not sure is working perfectly!

i tested without the battery, and sure enough it turned off. i notice the laptop will turn off especially if it makes that "noise" you heard in the above video, like the charger scraping off of the pin. that's a pity. whether or not i should get a new DC adapter as you say(the one inside the laptop) or a charger is a tricky one. i'd probably have to give this thing up for warranty. thanks for your help, again.

I decided to buy a DC jack specific to my model, i'll fit it myself i'll get back here with the result(in about 2 weeks). so if that doesn't work then it's guaranteed to be the charger. I couldn't get a warranty given the laptop was bought and imported in to Europe so i'm not covered here, and the acer center in great britain wouldn't give me a price so i won't chance them. In fact they'd do exactly what i am doing, except take longer and charge more.

egydiocoelho said:

OK my friend! I hope you can solve your problem by replacing the dc-in cable! However make sure you have purchased the correct model as there are two versions of this cable according to the service guide!

If your model has a 1050ti, you should buy the 135w dc-in cable! If your model has a 1060, you should buy the dc-in cable from 180w!

Yeah i got the 180W DC-IN one, which was correct but low and behold, didn't work. I did notice the new pin was bent a little downward, and so just a little bit more effort to put the charger in, which i hope isn't a problem.

So now i know i have to shell out probably upwards of 80-90 euro for a new charger, holy ***** that's expensive. No idea how this charger failed me. I noticed last night that when i slowly inserted the plug that goes in to the brick, the charge came on. Other times it didn't work, and just playing with the side that goes in to the laptop worked instead. Weirdest situation ever. Let's hope the new charger works.