Helios 300 doesnt turning on

Misionakaca
Misionakaca Member Posts: 2 New User
edited November 2023 in 2020 Archives
Hello. Yesterday I was playing on my laptop when suddenly screen turned off and I couldnt turn it on again. I'm turning off laptop and when I turn it on again, keyboard is lightning up, I hear it working for few seconds, but nothing appears on screen. Keyboard is still light up all the time till I won't hold power button to turn it off. I tried resetting battery with this pinhole, didn't help. When it happened yesterday I tried few times to turn it on and I succeed, it was working normally for about 30 min and (I don't know if that's accident or not) just when I opened the same game it did the same thing as before and since that time I can't turn it on. Game was League of Legends. I bought this laptop 2 months ago, brand new. I'm really counting for help! Thanks!

Answers

  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    edited May 2018
    Hi,
    Try the battery reset and bios default again. if the display shows acer logo atleast then we can try with advance options but if there is no display atall then its the hardware issue. if hardware issue then you should check with Acer for a warranty support. 

    if your computer boots up normally then change the compatibility mode of the game for the current version of windows.  
    Accept if its Helpful.   B)
  • Misionakaca
    Misionakaca Member Posts: 2 New User
    Nothing appears on screen. I can't turn on bios too. Are u sure it's hardware?
  • Wizlert
    Wizlert Member Posts: 3 New User
    Same happened to my predator last night, need a fix too.

  • karunsheel05
    karunsheel05 Member Posts: 2 New User
    WHAT IS THE SOLUTION PREDATOR FREEZES AND ON RESTART BLACK SCREEN. As i did hard reset on the back of battery panel it works again but again after sometimes freezes. Kindly give ideas to solve this matter.
    karunsheel05@gmail.com
  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    MisionakacaMisionakacaPosts: 2 New User
    Nothing appears on screen. I can't turn on bios too. Are u sure it's hardware?



    Hi Misionakaca, 

    Since the unit is not booting to windows and the bios its an hardware issue.
    Accept if its Helpful.   B)
  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    WHAT IS THE SOLUTION PREDATOR FREEZES AND ON RESTART BLACK SCREEN. As i did hard reset on the back of battery panel it works again but again after sometimes freezes. Kindly give ideas to solve this matter.
    karunsheel05@gmail.com
    Hi,
    You can do a cleanboot. follow the steps below.
    1. From Start, search for msconfig.
    2. Select System Configuration from the search results.

      Search result - System Configuration
       
    3. On the Services tab of the System Configuration dialog box, tap or click to select the Hide all Microsoft services check box, and then tap or click Disable all.

      System Configuration dialog box
       
    4. On the Startup tab of the System Configuration dialog box, tap or click Open Task Manager.

      System Configuration - Startup tab
       
    5. On the Startup tab in Task Manager, for each startup item, select the item and then click Disable.

      Task Manager - Startup tab
       
    6. Close Task Manager.
    7. On the Startup tab of the System Configuration dialog box, tap or click OK, and then restart the computer.
    Accept if its Helpful.   B)
  • Roland_Lorinczi
    Roland_Lorinczi Member Posts: 126 Skilled Fixer WiFi Icon
    Hi Everyone: Come on over to the main thread on the forum discussing the BlackScreen issue if that's what you have going on.
    We might be heard better and taken more seriously if we're all in one place  :)
    https://community.acer.com/en/discussion/544466/predator-helios-300-showing-black-screen-after-one-hour-of-web-surfing/p1

    ⚠️ If you're affected by the System Hang/ Black Screen issue:

    Official Fix Announced by Acer_Manny
    Instructions for FIX

    Currently owned Acer systems:
    💻 Predator Helios 300 (PH317-52) - i7 8750H, GTX 1060, Win 10 64bit (build 1803), 8gb Ram (single channel), WD Blue 256GB SSD in M.2 slot, 931GB Hitachi HGST factory Hard drive. [Owned New Since 2018, May 22nd - Overheating (solved-ish) , PredatorSense not working (solved) & BLACK SCREEN ISSUE (BIOS update 1.15) ] 
    💻 Predator Helios 300 (PH315-51) - Same specs and issues as above 
    💻 Aspire 5750G - 2nd Gen. i5 processor, 4gigs of ram, nVidia GT 540M [Owned new Since 2010 - in working condition]
     
    :) Status: Been with Acer since 2010 - Was disappointed with the Blackscreen issue & lack of interaction from staff for ~1week
    But Acer_Manny and the Acer team came through with BIOS announcement and upload.
  • sreejith12
    sreejith12 Member Posts: 2 New User
    Hi, my predator G3572 -7RD also has this issue, My laptop's screen isn't turning on. I took to the service centre and they can't resolve the issue. I tried pinhole reset by pressing for more than 60seconds and the issue still exists. When I press the power button keyboard backlight turns on, then nothing happens. I can shut it down by using shortcut keys and the laptop can be shut down by pressing the power button for 5seconds.  Please help! 
  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Hi @sreejith12,

    If you have an external monitor then check with it if ur getting a display on the external monitor. Try to go to bios by tapping the f2 as soon as you turn on the machine. if this both are not working then its the hardware issue. 
    Accept if its Helpful.   B)
  • Overpowered403
    Overpowered403 Member Posts: 2 New User
    Hello, currently having this problem with my Acer Predator Helios 300 2019 . I don't know what to do. It turns on, with fans and LEDS, shows the PREDATOR logo, and then the display is black. i can't access anything, and bios command does not work . . Only a few months olld, please help