what am i suppose to do until then, wait 1 year holding my breathe, are you authorized to setup a rma process to have my monitor exchanged for a newer build date, and if not can you get in touch with somebody who can.
the problem clearly exists, this an open and shut case, and i'm not getting any service, i would like to try a newer manfactured version of this monitor
when a car manfacture releases a faulty car model, they recall the entire lineup, this is the same exact thing, every early build model has this issue....
I am getting the same issue, purshased in the UK in August.
Every few hours i get a split second glitch with vertical bright green lines flickering on screen either on the left or right of the screen.
I'm so glad this issue is finally being brought to Acer's attention. I've owned my XB321HK since April of last year and have been experiencing this issue ever since. My monitor have a manufacture date of February 2016. I believe the issue has something to do with AUO Panel being used by this display, as the BenQ monitor that uses the same panel has this same issue.
Acer please give us an update on what's being done to fix this!
I can confirm the issue. Can really post anything because it's happening so fast. Mine is made July 2016.
Lucky me, i can return this without any questions asked.(30 days).
Too bad i really like this one. Guess i need to wait 1 or 2 more years before 4K 32 INCH IPS becomes something usual.
Is a fix in progress? Firmware or something?
PS: 10 bit(marketing BS) is not visible in nvidia CP. Guess is either an issue with the monitor or is just 8 bit + dithering.
So, since Acer in their infinite wisdom decided to delete a whole year+ worth of people complaints about artefacting on XB321HK, their service centers wasting people time & money claiming "can't reproduce issue", Acer playing clueless, etc.etc.Here are (now deleted) posts of Acer's rep claiming that yay! finally they've got a unit at head office and managed to indeed confirm artefacting issue - and "passed it to engineers"!Note that all this happened two months ago - and guess what, since then Acer went dead quiet. I guess engineers explained that this is a) issue with AUO panel 4K TCON chips not being 100% perfectly stable (probably due to some corners cut) and b) fixing it will amount change to chip manufacture and recall of all affected panels. Now Acer probably kicking themselves for admitting issue in first place Note similar threads for their other monitors with problems - issues like these never get truly fixed (save for empty claims again to send it to service, which does nothing except placebo). Basically Acer just lets its slide then release NEW! AWESOME! PREMIUM! MONITOR! (which will have its own issues, but they occur very rarely for small amount of people, really really promise) - and rinse and repeat.Caveat Emptor. If you bought XB321HK and have annoying glitching issues I recommend explaining your retailer all this and refunding it as shoddy quality product with no appropriate mitigation from manufacturer.
ive got the same monitor a month ago, last 2 weeks i stared experiencing the same issue, switched the DP cable to different DP port on GPU, issue seems to disappear, once i connect it again to the same port and flickering comes back ...
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