ACER Swift 3 SF314-51 WHEA-Logger flood every second

5TOLE · March 2017

I have problem with Acer Swift 3 SF314-51 and WHEA-Logger warnings flood every second.

Latest BIOS 1.08
Updated Windows 10
Latest chipset and Qualcomm Wi-Fi drivers

Lenovo has fixed this problem with new BIOS update, ACER please do the same for us.
https://forums.lenovo.com/t5/forums/v3_1/forumtopicpage/board-id/tc01_en/thread-id/18214/page/2

Thanks

+ System
- Provider
[ Name] Microsoft-Windows-WHEA-Logger
[ Guid] {C26C4F3C-3F66-4E99-8F8A-39405CFED220}
EventID 17
Version 0
Level 3
Task 0
Opcode 0
Keywords 0x8000000000000000
- TimeCreated
[ SystemTime] 2017-03-07T15:05:46.654007500Z
EventRecordID 172421
- Correlation
[ ActivityID] {01F665D9-0BF9-466B-BE3F-C28ADB1D52E1}
- Execution
[ ProcessID] 1420
[ ThreadID] 2372
Channel System
Computer ACER-SWIFT-3
- Security
[ UserID] S-1-5-19
- EventData
ErrorSource 4
FRUId {00000000-0000-0000-0000-000000000000}
FRUText
ValidBits 0xdf
PortType 4
Version 0x101
Command 0x10
Status 0x406
Bus 0x0
Device 0x1c
Function 0x3
Segment 0x0
SecondaryBus 0x0
Slot 0x0
VendorID 0x8086
DeviceID 0x9d13
ClassCode 0x30400
DeviceSerialNumber 0x0
BridgeControl 0x0
BridgeStatus 0x0
UncorrectableErrorStatus 0x0
CorrectableErrorStatus 0x1000
HeaderLog 00000000000000000000000000000000
Length 672
RawData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

JSR62 · March 2017

I have the exact same situation on an F5-573-55LV. I've upgraded every possible driver and the BIOS is now v. 1.23. I know that Lenovo fixed this with a BIOS upgrade. The upgrade to 1.23 did nothing, nor did reinstalling Win 10. My current version is 14393.rs1_release_inmarket_170303-1614.

The errors are coming from the Intel PCI root ports #11 (9D1A) and #12 (9D1B).

The system is the same as when it was purchased - #11 has a Qualcomm QCA9377 wifi and #12 has the Realtek RTS5287 Card Reader and the Realtek RTL8168/8111 Gigabit Ethernet adapter.

If I disable the three devices then the WHEA Event ID errors stop. In the last 24 hours I've had about 2500 of them.

I've tried older drivers, updated drivers, ACER drivers, and various combinations. Nothing has solved the problem.

There are a ton of people that have this problem - not just ACER owners, although there are a number of threads about it on this site. Here are a few links to discussions:

https://communities.intel.com/message/404137?sr=search&searchId=0d536cc0-459e-49d3-8d00-aa718b0f9402&searchIndex=0#404137

https://communities.intel.com/message/122368?sr=search&searchId=0d536cc0-459e-49d3-8d00-aa718b0f9402&searchIndex=2#122368

https://www.techpowerup.com/forums/threads/whea-logger-event-id-17-flooding-system-events.219857/

http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/WHEA-Logger-flood-Event-ID-17/td-p/5424405

Please advise ASAP. This has been going on for a long time with no resolution.

Thank you.

Inge1 · March 2017

I am having the same problem with an Acer Aspire E 15 E5-575-33BM and I have the same Atheros QCA9377. My unit is brand new and I am thinking of returning it. Anyone learn anything new since the last posts? This has been occurring since I took the notebook out of the box.

trilby · May 2017

Acer seem to have fixed this problem for the Aspire E5 series with a BIOS update: http://community.acer.com/t5/E-F-and-M-Series-Laptops/E5-575g-53VG-WHEA-Logger-warning-possibly-wifi-card/m-p/493470/highlight/true#M15739

However there is no such update for the Swift 3. Is there any chance of a BIOS update to fix this please?

splitsecond · May 2017

same problem here. reinstalled windows, did not help.

troych · May 2017

Same problem. Updated to latest bios v1.08 but still the errors.

-	System

-	Provider

[ Name]

Microsoft-Windows-WHEA-Logger

[ Guid]

{C26C4F3C-3F66-4E99-8F8A-39405CFED220}

EventID

17

Version

0

Level

3

Task

0

Opcode

0

Keywords

0x8000000000000000

-	TimeCreated

[ SystemTime]

2017-05-21T03:30:05.280185100Z

EventRecordID

896

-	Correlation

[ ActivityID]

{9A69743D-42C8-46C3-AAD9-E891CDB121AB}

-	Execution

[ ProcessID]

3564

[ ThreadID]

4184

Channel

System

Computer

-	Security

[ UserID]

S-1-5-19

-	EventData

ErrorSource

4

FRUId

{00000000-0000-0000-0000-000000000000}

FRUText

ValidBits

0xdf

PortType

4

Version

0x101

Command

0x10

Status

0x406

Bus

0x0

Device

0x1c

Function

0x3

Segment

0x0

SecondaryBus

0x0

Slot

0x0

VendorID

0x8086

DeviceID

0x9d13

ClassCode

0x30400

DeviceSerialNumber

0x0

BridgeControl

0x0

BridgeStatus

0x0

UncorrectableErrorStatus

0x0

CorrectableErrorStatus

0x1000

HeaderLog

00000000000000000000000000000000

Length

672

RawData

Neao · June 2017

Same problem. Bios v1.08. Wi-Fi Driver ver.12.0.0.307

Имя журнала: System
Источник: Microsoft-Windows-WHEA-Logger
Дата: 06.06.2017 20:39:38
Код события: 17
Категория задачи:Отсутствует
Уровень: Предупреждение
Ключевые слова:
Пользователь: LOCAL SERVICE
Компьютер: Neao-Swift3
Описание:
Устранимая аппаратная ошибка.

Компонент: Порт PCI Express Root
Источник ошибки: Расширенный отчет об ошибках (PCI Express)

Шина:Устройство:Функция: 0x0:0x1C:0x3
ИД поставщика:ИД устройства: 0x8086:0x9D13
Код класса: 0x30400

Дополнительные сведения содержатся в подробностях этой записи.
Xml события:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{C26C4F3C-3F66-4E99-8F8A-39405CFED220}" />
<EventID>17</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2017-06-06T17:39:38.105036100Z" />
<EventRecordID>217822</EventRecordID>
<Correlation ActivityID="{0C0B4406-0205-4BAF-B989-DD6652A83E83}" />
<Execution ProcessID="3564" ThreadID="4404" />
<Channel>System</Channel>
<Computer>Neao-Swift3</Computer>
<Security UserID="S-1-5-19" />
</System>
<EventData>
<Data Name="ErrorSource">4</Data>
<Data Name="FRUId">{00000000-0000-0000-0000-000000000000}</Data>
<Data Name="FRUText">
</Data>
<Data Name="ValidBits">0xdf</Data>
<Data Name="PortType">4</Data>
<Data Name="Version">0x101</Data>
<Data Name="Command">0x10</Data>
<Data Name="Status">0x406</Data>
<Data Name="Bus">0x0</Data>
<Data Name="Device">0x1c</Data>
<Data Name="Function">0x3</Data>
<Data Name="Segment">0x0</Data>
<Data Name="SecondaryBus">0x0</Data>
<Data Name="Slot">0x0</Data>
<Data Name="VendorID">0x8086</Data>
<Data Name="DeviceID">0x9d13</Data>
<Data Name="ClassCode">0x30400</Data>
<Data Name="DeviceSerialNumber">0x0</Data>
<Data Name="BridgeControl">0x0</Data>
<Data Name="BridgeStatus">0x0</Data>
<Data Name="UncorrectableErrorStatus">0x0</Data>
<Data Name="CorrectableErrorStatus">0x1000</Data>
<Data Name="HeaderLog">0100004A040000024400000000000000</Data>
<Data Name="Length">672</Data>
<Data Name="RawData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ata>
</EventData>
</Event>

5TOLE · June 2017

ACER, can you please fix this with new BIOS?

Scooter · June 2017

Hi,

I have exactly the same problem. My laptop is one week old, just barely used. Model is SF314-51, Swift 3.

Today my Windows 10 crashed to error code "bad_pool_header". I did a full RAM test (windows mem check). Nothing was found.

Then I started to look at event logs and discovered that same warning happening every second.

"A corrected hardware error has occurred.
Component: PCI Express Root Port"

I'm using AC WLAN, but I have N-network also. I does not matter wheter I use N-WLAN or AC-WLAN, Event log is flooded either way.

-----

Scooter

JSR762 · June 2017

UPDATE: UPDATING BIOS, INTEL DRIVERS, AND WINDOWS 10 RESOLVED THIS PROBLEM.

Neao · June 2017

Hello, JSR762!

Please tell me what version of BIOS and drivers you have after UPDATE.

5TOLE · June 2017

Please tell us more. Last i know is that latest BIOS 1.08 doesnt fix the problem and i also have latest intel chipset drivers and problem is still here.

JSR762 · June 2017

The problem went away a few months ago, so I don't know what the versions were then. My current BIOS is v1.25 dated 3/3/17. My current Windows 10 version is an Insider Edition, but I'd think the current general release version would be fine since this stopped a few months ago for me. The one I have now is 15063-rs2 release 170317-1834. Below is a list of everything else I have right now:

Device Name	Manufacturer	Driver Version	Driver Date	Device Instance ID
Launch Manager Wireless Device	Acer Incorporated	8.0.0.1	7/16/2013	ROOT\HIDCLASS\0000
ELAN Input Device	ELAN	15.6.6.2	6/1/2016	ACPI\ETD050A\4&308bf30b&0
ELAN SMBus Driver	ELAN SMBus	15.1.2.10	11/9/2016	PCI\VEN_8086&DEV_9D23&SUBSYS_115C1025&REV_21\3&11583659&1&FC
Intel(R) Watchdog Timer Driver (Intel(R) WDT)	Intel	11.0.0.1007	9/20/2015	ACPI\INT3F0D\4&308bf30b&0
Intel(R) Xeon(R) E3 - 1200 v6/7th Gen Intel(R) Core(TM) Host Bridge/DRAM Registers - 5904	INTEL	10.1.1.40	1/3/2017	PCI\VEN_8086&DEV_5904&SUBSYS_115C1025&REV_02\3&11583659&1&00
Mobile 6th/7th Generation Intel(R) Processor Family I/O PCI Express Root Port #9 - 9D18	INTEL	10.1.1.40	1/3/2017	PCI\VEN_8086&DEV_9D18&SUBSYS_115C1025&REV_F1\3&11583659&1&E8
Mobile 6th/7th Generation Intel(R) Processor Family I/O PCI Express Root Port #11 - 9D1A	INTEL	10.1.1.40	1/3/2017	PCI\VEN_8086&DEV_9D1A&SUBSYS_115C1025&REV_F1\3&11583659&1&EA
Mobile 6th/7th Generation Intel(R) Processor Family I/O PCI Express Root Port #12 - 9D1B	INTEL	10.1.1.40	1/3/2017	PCI\VEN_8086&DEV_9D1B&SUBSYS_115C1025&REV_F1\3&11583659&1&EB
Mobile 6th/7th Generation Intel(R) Processor Family I/O PMC - 9D21	INTEL	10.1.1.40	1/3/2017	PCI\VEN_8086&DEV_9D21&SUBSYS_115C1025&REV_21\3&11583659&1&FA
Mobile 6th/7th Generation Intel(R) Processor Family I/O Thermal subsystem - 9D31	INTEL	10.1.1.42		PCI\VEN_8086&DEV_9D31&SUBSYS_115C1025&REV_21\3&11583659&1&A2
Intel(R) Management Engine Interface	Intel	11.7.0.1014	4/4/2017	PCI\VEN_8086&DEV_9D3A&SUBSYS_115C1025&REV_21\3&11583659&1&B0
Mobile 7th Generation Intel(R) Processor Family I/O LPC Controller (U Premium) - 9D58	INTEL	10.1.1.40	1/3/2017	PCI\VEN_8086&DEV_9D58&SUBSYS_115C1025&REV_21\3&11583659&1&F8
Intel(R) HD Graphics 620	Intel Corporation	21.20.16.4534	10/7/2016	PCI\VEN_8086&DEV_5916&SUBSYS_108F1025&REV_02\3&11583659&1&10
Intel(R) 6th Generation Core Processor Family Platform I/O SATA AHCI Controller	Intel Corporation	15.5.2.1054	4/24/2017	PCI\VEN_8086&DEV_9D03&SUBSYS_115C1025&REV_21\3&11583659&1&B8
Intel(R) Serial IO I2C Host Controller - 9D60	Intel Corporation	30.100.1713.2	3/28/2017	PCI\VEN_8086&DEV_9D60&SUBSYS_115C1025&REV_21\3&11583659&1&A8
Intel(R) Display Audio	Intel(R) Corporation	10.22.1.100	5/2/2017	HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&72c72fb&0&0201
Bluetooth USB Module	Qualcomm Atheros Communications	10.0.0.309	4/18/2017	USB\VID_0489&PID_E0A3\5&36d87f57&0&5
Qualcomm Atheros QCA9377 Wireless Network Adapter	Qualcomm Atheros Communications Inc.	12.0.0.309	4/18/2017	PCI\VEN_168C&DEV_0042&SUBSYS_E0A1105B&REV_31\4&1d2d30c1&0&00EA
Realtek High Definition Audio	Realtek	6.0.1.8105	3/28/2017	HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_1025108F&REV_1000\4&72c72fb&0&0001
Realtek PCIe GBE Family Controller	Realtek	10.18.526.2017	5/26/2017	PCI\VEN_10EC&DEV_8168&SUBSYS_108F1025&REV_12\4&7bde84e&0&01EB

Neao · June 2017

You have another model of the laptop or the Acer within the same model has different configurations.
In my case, the latest version of BIOS is 1.0.8.
I have Wifi adapter Qualcomm Atheros QCA6174 you Qualcomm Atheros QCA9377

5TOLE · June 2017

To be clear. Problem still persists and we need new BIOS.

@ACER, please fix it already. Thanks

Scooter · July 2017

Update to my issue: WHEA logger still floods Windows Systems log. There are days that this does not happen. But almost every day it does. Always the same message "A corrected hardware error has occurred. Component: PCI Express Root Port".

I'd like to see someone from Acer comment this issue.

My system status:

- Newest BIOS version is installed (1.08)

- All Windows updates are installed

- All the other Acer drivers are newest version

- No other devices connected to USB ports, no SD cards connected

When I stop using put this machine I put it to hibernate or sleep. I wonder if this error occurs when computer is resuming from hibernate or sleep? Has anyone tested if this error happens when resuming from sleep, or if it happens after normal reboot also.

Here's just a few new samples from my Events.

--Scooter