Examples: Monday, today, last week, Mar 26, 3/26/04

98% available (plugged in, not charging)

when i do a search online, this seems to be a common problem with acer laptops.

 

obviously you cannot remove the battery since it is built in the S3 as a lot of people have suggested to do that with removable batteries to reset it.

 

the issue appears to be intermittent.

 

sometimes it says 100% charged but other times it says 98% available (plugged in, not charging).

 

even though there is a lot of people complaining about this on the internet, i cannot find a solution to this issue.

 

please help.

 

thank you.

 

Best Answer

  • finluxfinlux Posts: 1,834 Pathfinder
    Accepted Answer

    Hi Igbalfa

     

    This problem isn't particularly an Acer fault - it is a Windows Anomaly!

     

    Shutdown laptop & remove power cable. Underneath your laptop there is a battery reset pinhole. Use a pin or a paperclip to reset the battery. If that alone doesn't work then additionally:

     

    1. Connect power & restart
    2. Go to device manager (right click "Computer" & select manage)
    3. Under the Batteries section, right-click all of the Microsoft ACPI Compliant Control Method Battery (or similar) listings, and select Uninstall.
    4. Shutdown laptop & disconnect mains power
    5. Reset your battery (as above)
    6. Connect power & restart

    Hopefully, the message will be gone & it should now charge.

FAQ & Answers

  • finluxfinlux Posts: 1,834ACE Pathfinder
    Accepted Answer

    Hi Igbalfa

     

    This problem isn't particularly an Acer fault - it is a Windows Anomaly!

     

    Shutdown laptop & remove power cable. Underneath your laptop there is a battery reset pinhole. Use a pin or a paperclip to reset the battery. If that alone doesn't work then additionally:

     

    1. Connect power & restart
    2. Go to device manager (right click "Computer" & select manage)
    3. Under the Batteries section, right-click all of the Microsoft ACPI Compliant Control Method Battery (or similar) listings, and select Uninstall.
    4. Shutdown laptop & disconnect mains power
    5. Reset your battery (as above)
    6. Connect power & restart

    Hopefully, the message will be gone & it should now charge.

  • lgbalfalgbalfa Posts: 20Member

    thank you.

     

    seems to fix the issue.

     

    hopefully it won't happen again.

     

  • finluxfinlux Posts: 1,834ACE Pathfinder

    Great! I'm glad it worked for you!

  • fivehundredfivehundred Posts: 1Member

    When you had this problem, did your laptop turn off immediately when removing the charger?

  • lgbalfalgbalfa Posts: 20Member

    it did not.

  • MoresbyMoresby Posts: 29Member

    My usual fix for this problem.

     

    Unplug the charger from the laptop.  Plug it back in.  Doing this almost always results in it changing to Fully charged 100% or at least changes the "not charging" to "charging".

     

    Simpler than the "accepted solution".

  • ricargvricargv Posts: 4Member

    Dear Sir/Madame,

     

    I have tried to fix this problem as you explained but it is not working.

    The laptop (M3 ma50) was working without problems but it was so slow, so I decided to format it and reinstall Windows.

    Now is when I am having the problem with the battery.

     

    Is there any other solution?

    Kind regards,

    Ricar 

     

    [edited for privacy-please do not post personal or unique information such as but not limited to full names, email addresses, phone numbers, full serial numbers, etc.]


  • ricargv wrote:

    Dear Sir/Madame,

     

    I have tried to fix this problem as you explained but it is not working.

    The laptop (M3 ma50) was working without problems but it was so slow, so I decided to format it and reinstall Windows.

    Now is when I am having the problem with the battery.

     

    Is there any other solution?

    Kind regards,

    Ricar 

     

    [edited for privacy-please do not post personal or unique information such as but not limited to full names, email addresses, phone numbers, full serial numbers, etc.]


    Hi,

    Could you please try a battery calibration with this tutorial and let us know whether it fixes the problem:http://www.howtogeek.com/172271/how-to-calibrate-your-laptops-battery-for-accurate-battery-life-estimates/

  • ricargvricargv Posts: 4Member

    Hi!

    I cannot follow the procedures because it says "Pull the power plug and leave your computer discharging until..." and when I pull the power plug the computer automatically switches off.

     

    Any other solution? 

  • Jessica-JeanJessica-Jean Posts: 1Member

    Thank you for the tip about the pin-hole reset button. It worked for me. I've been using this laptop nearly non-stop since November 2015, and today was the first problem with it!

  • FreakbeeFreakbee Posts: 1Member New User
    Same problem with mine, 68% av(plugged in, not charging) is there any solutions on this. Been trying the suggestion of @finlux, still not working. 
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