Acer One 14 Z1402 notebook - Touchpad stopped working, only the buttons are working

ElangovanElangovan Member Posts: 1

Hello,

 I bought Acer One 14 Z1402 notebook few days before. Windows update was made once. The touch was working fine for 2 days after update and then stopped working. I tried to update the Finger sensing pad driver software (sentelic v9.4.9.9 R4 --> current one), after that the system was restarted. Still the issue continues.

Now there is error like "PC is running into problem, it will automatically restart in few moments"  then blue screen appears.

FAQ & Answers

  • -Justin-Justin Member Posts: 2,362 Skilled Specialist

    Elangovan,

     

    Try performing a refresh if you can, should that fail, a reset to start over. If you are having issues getting into Windows itself to perform the refresh/reset, here is an article that might help.

  • jayantakhjayantakh Member Posts: 3

    Hi, I have tried resetting the windows. The touchpad isn't working still. I have also tried installing the latest drivers from the official acer page but of no use. Also, I have found that my webcam isn't working and skype cannot detect it.

     

     

  • -Justin-Justin Member Posts: 2,362 Skilled Specialist

    jayantakh,

     

    Well, if you restored to factory defaults and it is still having issues there might be a hardware issue we are not seeing, I would recommend you contact the Acer Technical support in your region to see what options are available to you. Smiley Frustrated

  • ironcloudironcloud Member Posts: 1

    Hi there, I have the same problem as you are having plus I think we both have the same model of laptop, Acer One Z1402 Notebook. my problem is that when I bought the laptop (about 3 weeks ago as of this writing) I was able to use the touchpad (sentelic) at the time, and then I haven used it for 3 days, when I used it again, the touchpad is not working anymore, only the buttons are working (left and right click) I have tried everything (reset factory, uninstall - install updated driver and all) but to no such avail. I was wondering if you have already had it fixed on your part,

     

    I went to the Acer Service center on our region and they told me that diagnosis will take at least 3 and if there will be a parts for replacement, it will take about 3-4 weeks. The frustation I get over this is really piling up, I was able to used it for 3 weeks, I mean I rarely used it as I have a desktop, and now I encounter such problem on an early stage where replacement of the unit is not already an option (its only 7 days replacement where I bought it).

     

    I planned to used the unit on business trip next month where the touchpad will really come in handy when it comes to mobility so if I have it sent to my service provider and they concluded that it needs replacement, I won't be able to used it for a month. Despite buying brand new laptops, it seems I always get the defective manufactured parts (Manufacturer should have strict quality assurance regarding their products) I used to have an HP laptop, and 6 months later, LCD monitor problem   

     

    Anyways, I was wondering on how it go on your end as your post is the only site I saw that have the same similar problem as mine.

     

     

  • dragonhugsdragonhugs Member Posts: 1

    I have the same issue. It suddenly just stopped working. I tried updating the drivers and the system said I have the latest version. I already restarted my laptop a couple of times, still the same. Help please.

  • carpiobeiicarpiobeii Member Posts: 1

    Hi, I have the same laptop and the sam problem. My touchpad is not working too and my cam also isnt detected! Have you solved this problem? Big thanks.

  • jrneyulujrneyulu Member Posts: 1 New User

    I Am also facing the same problem.

    I have solved my problem by pressing Fn + F6 key couple of times.

     

     

  • mukeshnafriamukeshnafria Member Posts: 1 New User
    :'(
    I have bought this ACER ONE 14 Z1402-394D a couple of weeks ago. Since the beginning the touchpad wasn't working properly. The pointer on the screen moves downwards(with a break) again and again even when fingers moved from down to top.
    After some time, it completely stopped working, Sometimes it works "accidentally". I tried to restart-reinstalling driver from official website- device manager- etc etc but the problem still persists.
    Tried with Sentelic and Synaptic both, but the problem isn't resolved.
    I am using a wireless mouse always as
  • JackEJackE ACE Posts: 29,822 Trailblazer
    All---If you haven't done so already, open Device Manager. Uninstall the touchpad driver altogether. Exit Device Manager. Shut down Windows. Do a cold boot and let Window automatically re-detect the touchpad & re-install the driver. If it still doesn't work properly, it's probably a touchpad hardware not driver issue and will have to be serviced under warranty. Jack E/NJ
    Jack E/NJ
  • tansweechentansweechen Member Posts: 1 New User
    jrneyulu said:

    I Am also facing the same problem.

    I have solved my problem by pressing Fn + F6 key couple of times.

     

     

    thanks. my problem solved.
  • bhushanbhushan Member Posts: 1 New User

     I bought Acer One 14 Z1402 notebook in last year before. Windows 10 update was made once.after that The touchpad stopped working. I tried to update the Finger sensing pad driver software, after that the system was restarted. Still the issue continues.

    there is error like "PC is running into problem, it will automatically restart in few moments"  then blue screen appears.but know no problem in that, only mouse is not working

  • dadiguyondadiguyon Member Posts: 1 New User
    my problem is exactly the same. does this site not have an Acer technician who can answer
  • JackEJackE ACE Posts: 29,822 Trailblazer
    dadiguyonThis is a peer2peer users group like yourself. Have you tried to uninstall the touchpad driver altogether? Exit Device Manager. Shut down Windows. Do a cold boot and let Window automatically re-detect the touchpad & re-install the driver. If it still doesn't work properly, it's probably a touchpad hardware not driver issue. To confirm a hardware issue, you can try an ALT+F10 cold boot reset as shown in the video below or check your model number here for any driver or BIOS updates that may address this issue. https://www.acer.com/ac/en/US/content/drivers Jack E/NJ






    Jack E/NJ
  • SomchaiSomchai Member Posts: 1 New User
    edited August 2020
    I have the same problem. Touchpad stop working on 2019. No driver update. Touchpag company is stop development.  
    My Windows 10 Pro x64.

    PS: These model have only 1 ram slot and can't upgrade CPU.
  • @SomchaiIs your model also the Z1402?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • DeryckDeryck Member Posts: 0 Newbie
    Hi Everyone,
    Hope you are very well & safe,
    i have share an article where in this article i talk about review Acer One 14 (Z1402). please check this article and tell me if something wrong there.
    thanks.
Sign In or Register to comment.

Who's Online1.3K

anaQ
anaQ
Doyle_Welch
Doyle_Welch
JordanB
JordanB
Kingzib
Kingzib
Leakingroof
Leakingroof
Lightnin
Lightnin
moolbkram
moolbkram
MthsMaia
MthsMaia
ogirdornc
ogirdornc
olympio8
olympio8
Pjosh9947
Pjosh9947
Sadim
Sadim
Sollarasu
Sollarasu
xapim
xapim
Yibo_de
Yibo_de
+1.3K Guests

Join in, share your experience!

It looks like you're new here. Sign in or register to get started.

Assistance by Acer


Drivers &
Manuals

Acer
Answers

Get Product Information
( only)

Acer Support
Videos

Member Highlight

We are honored to have Leostat in the Acer Community. With their dedication, support and effort, Leostat has become one of the main collaborators. On behalf of our Acer Community Team and all of our users, we want to recognize and thank you for your dedication!

Total Posts and Comments: 1980

Total Points:6437

Total Accepted Answers: 248

Leostat Community Aficionado