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Acer One 14 Z1402 notebook - Touchpad stopped working, only the buttons are working

ElangovanElangovan Posts: 1Member

Hello,

 I bought Acer One 14 Z1402 notebook few days before. Windows update was made once. The touch was working fine for 2 days after update and then stopped working. I tried to update the Finger sensing pad driver software (sentelic v9.4.9.9 R4 --> current one), after that the system was restarted. Still the issue continues.

Now there is error like "PC is running into problem, it will automatically restart in few moments"  then blue screen appears.

FAQ & Answers

  • -Justin-Justin Posts: 2,362Member Seasoned Practitioner

    Elangovan,

     

    Try performing a refresh if you can, should that fail, a reset to start over. If you are having issues getting into Windows itself to perform the refresh/reset, here is an article that might help.

  • jayantakhjayantakh Posts: 3Member

    Hi, I have tried resetting the windows. The touchpad isn't working still. I have also tried installing the latest drivers from the official acer page but of no use. Also, I have found that my webcam isn't working and skype cannot detect it.

     

     

  • -Justin-Justin Posts: 2,362Member Seasoned Practitioner

    jayantakh,

     

    Well, if you restored to factory defaults and it is still having issues there might be a hardware issue we are not seeing, I would recommend you contact the Acer Technical support in your region to see what options are available to you. Smiley Frustrated

  • ironcloudironcloud Posts: 1Member

    Hi there, I have the same problem as you are having plus I think we both have the same model of laptop, Acer One Z1402 Notebook. my problem is that when I bought the laptop (about 3 weeks ago as of this writing) I was able to use the touchpad (sentelic) at the time, and then I haven used it for 3 days, when I used it again, the touchpad is not working anymore, only the buttons are working (left and right click) I have tried everything (reset factory, uninstall - install updated driver and all) but to no such avail. I was wondering if you have already had it fixed on your part,

     

    I went to the Acer Service center on our region and they told me that diagnosis will take at least 3 and if there will be a parts for replacement, it will take about 3-4 weeks. The frustation I get over this is really piling up, I was able to used it for 3 weeks, I mean I rarely used it as I have a desktop, and now I encounter such problem on an early stage where replacement of the unit is not already an option (its only 7 days replacement where I bought it).

     

    I planned to used the unit on business trip next month where the touchpad will really come in handy when it comes to mobility so if I have it sent to my service provider and they concluded that it needs replacement, I won't be able to used it for a month. Despite buying brand new laptops, it seems I always get the defective manufactured parts (Manufacturer should have strict quality assurance regarding their products) I used to have an HP laptop, and 6 months later, LCD monitor problem   

     

    Anyways, I was wondering on how it go on your end as your post is the only site I saw that have the same similar problem as mine.

     

     

  • dragonhugsdragonhugs Posts: 1Member

    I have the same issue. It suddenly just stopped working. I tried updating the drivers and the system said I have the latest version. I already restarted my laptop a couple of times, still the same. Help please.

  • carpiobeiicarpiobeii Posts: 1Member

    Hi, I have the same laptop and the sam problem. My touchpad is not working too and my cam also isnt detected! Have you solved this problem? Big thanks.

  • jrneyulujrneyulu Posts: 1Member New User

    I Am also facing the same problem.

    I have solved my problem by pressing Fn + F6 key couple of times.

     

     

  • mukeshnafriamukeshnafria Posts: 1Member New User
    :'(
    I have bought this ACER ONE 14 Z1402-394D a couple of weeks ago. Since the beginning the touchpad wasn't working properly. The pointer on the screen moves downwards(with a break) again and again even when fingers moved from down to top.
    After some time, it completely stopped working, Sometimes it works "accidentally". I tried to restart-reinstalling driver from official website- device manager- etc etc but the problem still persists.
    Tried with Sentelic and Synaptic both, but the problem isn't resolved.
    I am using a wireless mouse always as
  • JackEJackE Posts: 13,409ACE Trailblazer
    All---If you haven't done so already, open Device Manager. Uninstall the touchpad driver altogether. Exit Device Manager. Shut down Windows. Do a cold boot and let Window automatically re-detect the touchpad & re-install the driver. If it still doesn't work properly, it's probably a touchpad hardware not driver issue and will have to be serviced under warranty. Jack E/NJ
  • tansweechentansweechen Posts: 1Member New User
    jrneyulu said:

    I Am also facing the same problem.

    I have solved my problem by pressing Fn + F6 key couple of times.

     

     

    thanks. my problem solved.
  • bhushanbhushan Posts: 1Member New User

     I bought Acer One 14 Z1402 notebook in last year before. Windows 10 update was made once.after that The touchpad stopped working. I tried to update the Finger sensing pad driver software, after that the system was restarted. Still the issue continues.

    there is error like "PC is running into problem, it will automatically restart in few moments"  then blue screen appears.but know no problem in that, only mouse is not working

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