I'm experiencing the same problem, althouh maybe not as significantly.

Have you got your laptop repaired already? If yes, has it solved the problem?

I'm suffering a similar problem with double letters, but also the opposite. The keyboard often misses keys that I type unless I really hit each key hard.  I touch type at about 60 words per minute, and I'm frequently having to go back to put in letters that the keyboard didn't respond to, even though I touched the keys.  Of the many keyboards I've had on notebooks and separate, this is the worst, and I've resorted to using a separate keyboard unless I'm using the R13 on a plane.

I was thinking that the issue might be a defective keyboard on my machine, but after reading several reviews on the microsoft store site mentioning similar problems, it appears that the keyboard is just poorly constructed.  

To type this message, I had to go back and fix 4 cases of double letters and 9 missing letters.  VERY ANNOYING if you're trying to be productive.

Anxious to hear whether they truly fix yours, since I have no desire to send my machine back for service, particularly with a low expectation that they'll fix the issue.

It is certainly a hardware problem, but I'm guessing you'll get a new keyboard with the same issues.  That's the risk of buying a new machine when it's first released.  I like the form factor and features of the R13 enough that I've put up with the keyboard while waiting to see if others would have the same problems after more people purchased the machine.

Based particulary on the same problems being cited on the Microsoft Store Website reviews, it's pretty clear that this is a manufacturing/design defect.  

I hope so, too. Aside from the keyboard issue the R13 is the best laptop (and most fun) I've every had.

Walt

I have had my R13 about 10 days now and have the same issue. The keyboard often misses keys that I type unless I really hit each key hard. In fact when I type I don't look at the keyboard. It def. has an issue with the keys. I''ve plugged in a small anxer wireless keyboard I just bought and I'm typing amazing fast with no key leters missing. I'm not sure if it is because the Acer board keys have an issue the way they are set into the frame or not. Paying over $1300 directly to Acer is a problem. Everything else is great about it and my friends think I'm nuts to spend so much money and have to use an external keyboard.

The option of sending it back is a problem... All my data and no system for x days.... Not really right and it is obvious a problem exists....

Anyone else???

Does anyone from Acer monitor these discussions as a means of identifying issues?  If this many of us are seeing the identical issue, it is a pretty good indication that there is a problem.

I too am using the R13 docked with a keyboard in the office, and I purchased a Microsoft All-in-One travel keyboard for use at meetings and in hotels because this issue was giving me so much trouble.  I only use the onboard keyboard when I'm in an airport or on a plane, which speaks pretty poorly to a machine at this price level.  As stated previously, I like everything else enough that I'm not inclined to return the machine, but it sure would be nice if this were a fixable problem.  

I'm still waiting for a post from the person above who returned a unit for service to see if that fixed the issue.  It would be a real pain for me to do that, but I'd deal with it by moving my machine onto a virtual drive and running it from my old notebook in the interim if I can get this fixed.

Acer????  Hello.

I have just sent my R13 to the repair center today in order to get the keyboard and various other issues fixed. Tech support told me I will get the laptop back in 5-7 days. I will let you know about the outcome.