This page has been archived.

The content on this page may be out-of-date or have been superseded by newer information, and links on this page to other sites may not work. This page has been archived for future reference.

Visit our Product Forums for more current content.

Acer external hard drive software problem

I just purchased an Acer 2.5" slim external hard disk drive from The Source, (Model AH022S) and the software suite that is on the drive is not compatable with Windows 8.  I have it running under compatibility mode but the updator menu pick will not comnnect to update the software.  Is this software updateable or do I just return this thing to The Source.  Even tried live chat but he was useless.

FAQ & Answers

  • Acer-TommyAcer-Tommy VIP Posts: 6,317 Seasoned Specialist

    I would be happy to attempt to find that information for you.

     

    Can you please provide me with the following:

    part number of the drive

    the name of the 'software suite'

    which updater app you are attempting to run

  • scoutermikescoutermike Member Posts: 3

    Part number is AH022S  SNID 33200178736

    Name of the software suite is "Acer Software Suite"

    Used the updator button within the "Acer Software Suite"

  • scoutermikescoutermike Member Posts: 3

    Forget it.  It's being returned to The Source.

This discussion has been closed.

Who's Online1.5K

Antonggold
Antonggold
Criskal
Criskal
Davij88
Davij88
egydiocoelho
egydiocoelho
Gawain
Gawain
marielou
marielou
markus13
markus13
rabrant0
rabrant0
RenanVilela
RenanVilela
Sreehari
Sreehari
+1.5K Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

New Here?

So, what are the rules of this place? Check out our Acer Community User Agreement. Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

Assistance by Acer


Drivers &
Manuals

Acer
Answers

Get Product Information
( only)

Acer Support
Videos