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Acer external hard drive software problem

I just purchased an Acer 2.5" slim external hard disk drive from The Source, (Model AH022S) and the software suite that is on the drive is not compatable with Windows 8.  I have it running under compatibility mode but the updator menu pick will not comnnect to update the software.  Is this software updateable or do I just return this thing to The Source.  Even tried live chat but he was useless.

FAQ & Answers

  • Acer-TommyAcer-Tommy VIP Posts: 6,317 Seasoned Specialist

    I would be happy to attempt to find that information for you.

     

    Can you please provide me with the following:

    part number of the drive

    the name of the 'software suite'

    which updater app you are attempting to run

  • scoutermikescoutermike Member Posts: 3

    Part number is AH022S  SNID 33200178736

    Name of the software suite is "Acer Software Suite"

    Used the updator button within the "Acer Software Suite"

  • scoutermikescoutermike Member Posts: 3

    Forget it.  It's being returned to The Source.

This discussion has been closed.

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