AN515-41-F3GY-Query reg-AMD drivers for FX-550 GPU-installing adrenaline&GPU-500 series but crashes

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Answers

  • Nitro5user83
    Nitro5user83 Member Posts: 46 Enthusiast WiFi Icon
    edited May 25

    Part number listed here, sorry was late on the response.

  • SemihB
    SemihB Member Posts: 133 Skilled Fixer WiFi Icon
    edited May 25

    @Nitro5user83

    Please install the following files separately and restart the PC. You must install them manually!

    Please download the file from the link below and run the .msi files inside the folder and install them. There is one in the main directory inside each folder. After installing all of them, restart the PC and let us know.

    Notice; The above files are repacks of Official Amd FX 9830P Chipset drivers and the adrenaline interface has been disabled.

    Please click like if your problem is solved or write my problem is solved.

    signature.jpg

    The biggest reason why the problems are not solvedis if someone who says there is a problem with the GPU says; If I change the case, will the problem be solved? That's the whole point! The concepts are different! We should not go off topic.

    I'm on vacation on June 6-7-8-9-10. :)

  • SemihB
    SemihB Member Posts: 133 Skilled Fixer WiFi Icon

    I see that there is no chipset driver on the Acer website. Please follow my previous answer.

    signature.jpg

    The biggest reason why the problems are not solvedis if someone who says there is a problem with the GPU says; If I change the case, will the problem be solved? That's the whole point! The concepts are different! We should not go off topic.

    I'm on vacation on June 6-7-8-9-10. :)

  • Nitro5user83
    Nitro5user83 Member Posts: 46 Enthusiast WiFi Icon
    edited May 25

    Unfortunately the .MSI files all fail with errors such as "error 2721" or "package not compatible with the platform of windows you are running" (I am running windows 10 X64)

  • SemihB
    SemihB Member Posts: 133 Skilled Fixer WiFi Icon

    Please download and click the Visual C++ All in One package found here and wait until it automatically installs. After the process is finished, run the .msi files again. If it does not work, right click on the .inf files and click "install" and do this for all the .inf files you find. Let us know.

    Download Visual C++ All in One

    signature.jpg

    The biggest reason why the problems are not solvedis if someone who says there is a problem with the GPU says; If I change the case, will the problem be solved? That's the whole point! The concepts are different! We should not go off topic.

    I'm on vacation on June 6-7-8-9-10. :)

  • Nitro5user83
    Nitro5user83 Member Posts: 46 Enthusiast WiFi Icon

    The .msi files still give error messages, I installed the first 2 .inf files successfully with confirmation, the next 3 ran but with no confirmation message and the last 2 gave an error message saying that the specified file could not be found

  • SemihB
    SemihB Member Posts: 133 Skilled Fixer WiFi Icon

    @Nitro5user83

    Please open your device manager and post a screenshot, I should see the ones that are not installed listed.

    signature.jpg

    The biggest reason why the problems are not solvedis if someone who says there is a problem with the GPU says; If I change the case, will the problem be solved? That's the whole point! The concepts are different! We should not go off topic.

    I'm on vacation on June 6-7-8-9-10. :)

  • Nitro5user83
    Nitro5user83 Member Posts: 46 Enthusiast WiFi Icon

    I currently have installed the OEM chipset drivers so there are no missing devices in device manager. I installed only the chipset drivers from the OEM install package, no display driver no catalyst control center. I then installed the 23.9.2 RX550 driver that you recommended, again driver only install. The R7 driver that is running is the one that windows update installed automatically. Whenever I try installing a newer R7 driver I get a black screen and windows fails to start on rebooting so I have to do a system restore to get back to running again

  • SemihB
    SemihB Member Posts: 133 Skilled Fixer WiFi Icon
    edited May 25

    Please after restoring the computer, chipset then primary graphics card software (R7) I sent you and then install the secondary graphics card (external), let us know if there is a problem. If the problems persist, please take it to the nearest acer service or a computer repair center.

    I have provided all the necessary procedures to you. Since it is a remote but limited situation, I cannot see how you are proceeding, is there something you have missed.

    Please click like if your problem is solved or write my problem is solved.

    signature.jpg

    The biggest reason why the problems are not solvedis if someone who says there is a problem with the GPU says; If I change the case, will the problem be solved? That's the whole point! The concepts are different! We should not go off topic.

    I'm on vacation on June 6-7-8-9-10. :)

  • Nitro5user83
    Nitro5user83 Member Posts: 46 Enthusiast WiFi Icon

    Thanks again I appreciate your assistance. It is very frustrating that there is no clear path to installing the correct drivers. The OEM drivers work but are outdated, using the newer RX550 driver I get a 15% boost in 3D performance, but I need updated chipset drivers to get things working in a stable manner. I will test the current configuration and see if it remains stable as it is working for now

  • Nitro5user83
    Nitro5user83 Member Posts: 46 Enthusiast WiFi Icon
    edited May 25

    I think I have finally found a working solution after much trial and error.
    First install OEM VGA package but excluding catalyst and OEM profiles. Then from AMD website install latest FX9830P 22.6.1, driver only and WITHOUT factory reset. Then finally install the latest FX550 driver 25.5.1 from AMD, again driver only install no factory reset.
    I have been playing games for the past 5 hours, used a screen sharing app and haven't had any problems. Also ran a performance test and got good results. By no means a fully extensive testing but more stable than what I have had up until now.
    Very disappointing that Acer pumped out this laptop with a single driver in 2017 and then just abandoned it. Also disappointing that AMD auto detect packages install the wrong drivers, and there seems to be zero support for customers from either of them. Doesn't inspire confidence for future purchases from either manufacturer

  • Nitro5user83
    Nitro5user83 Member Posts: 46 Enthusiast WiFi Icon

    Unfortunately it is still not stable. It works for a while and then crashes randomly. I checked the memory dump files and it points to a problem with the chipset drivers, in particular the I2C driver. I contacted AMD and they said that I need to contact Acer for chipset drivers. Unfortunately Acer does not provide any way for customers to contact them unless they have a warranty. Very sad that this laptop has become borderline useless because Acer refuses to support their products.

  • SemihB
    SemihB Member Posts: 133 Skilled Fixer WiFi Icon

    @Nitro5user83

    I am sorry that these problems happened to you. I told you what to do. Please send it to a computer service. I hope you can use it better than before.

    signature.jpg

    The biggest reason why the problems are not solvedis if someone who says there is a problem with the GPU says; If I change the case, will the problem be solved? That's the whole point! The concepts are different! We should not go off topic.

    I'm on vacation on June 6-7-8-9-10. :)

  • Nitro5user83
    Nitro5user83 Member Posts: 46 Enthusiast WiFi Icon
    edited May 29

    Send it to Acer and pay them more money for a problem with their drivers they are too lazy to update? I finally figured out the problem, the chipset driver does not work properly with 2rx8 RAM. I switched back to 1rx8 and it works fine. It does limit me to a maximum of 16GB though as you can't get 16GB sticks in 1rx8.
    No way to even contact Acer and request that they update the driver just volunteers like yourself who only have wild guesses as to what to do to resolve the issue. I do appreciate your time and effort though.
    I contacted AMD and they replied even though the driver is not their responsibility. Acer doesn't even want to hear from their customers though. I won't be purchasing their products again

  • SemihB
    SemihB Member Posts: 133 Skilled Fixer WiFi Icon

    @Nitro5user83

    Of course, all devices or vehicles with electronic components can have multi-faceted faults and these are difficult to detect. The products that Acer sells are of course subject to many tests and are offered to the public. It would be wrong to blame Acer. I am glad that you found the source of your problem. We are only a help platform, since there is a limited intervention, we can only help so much.

    signature.jpg

    The biggest reason why the problems are not solvedis if someone who says there is a problem with the GPU says; If I change the case, will the problem be solved? That's the whole point! The concepts are different! We should not go off topic.

    I'm on vacation on June 6-7-8-9-10. :)

  • Nitro5user83
    Nitro5user83 Member Posts: 46 Enthusiast WiFi Icon

    Of course I can blame Acer for not wanting to hear from their customers once the warranty has expired. I can also blame them for not having a chipset driver that supports 2rx8 memory limiting the machine to a maximum of 16gb when it should support 32GB. Honestly I like the laptop it works well even after almost a decade, it is just let down by bad support from the company.

  • SemihB
    SemihB Member Posts: 133 Skilled Fixer WiFi Icon

    @Nitro5user83

    Support may vary from region to region. There are many factors such as dealers and staff working in the country they have an agreement with being ignorant or unable to provide solutions, communication problems, etc. Sorry. I hope you don't have any problems with your next new computer.

    Enjoy.

    signature.jpg

    The biggest reason why the problems are not solvedis if someone who says there is a problem with the GPU says; If I change the case, will the problem be solved? That's the whole point! The concepts are different! We should not go off topic.

    I'm on vacation on June 6-7-8-9-10. :)

  • Nitro5user83
    Nitro5user83 Member Posts: 46 Enthusiast WiFi Icon

    From what I can gather Acer only provide support to people with warranties and that’s global. No way to contact them without a warranty they just direct you to this forum.

  • Nitro5user83
    Nitro5user83 Member Posts: 46 Enthusiast WiFi Icon

    BTW I know that the issue is to do with the Acer drivers and not the hardware because the 2rx8 RAM can run all day and night without errors on memtest86, it is only in windows that I get problems and only when a very specific set of memory requests are made. One single driver was released by them when the laptop was deployed in 2017 and that is it.