Camera App error code 0xA00F4244 (Aspire A517-53G)

ORIGINAL TEXT

Нещодавно придбала ноутбук, купила та встонивал офіційну Windows 11. Вирішила перевірити камеру, а вона не працює.

Помилка: "0xA00F4244 NoCamerasAreAttached"

На сайті Acer нема драйверів для інтегрованої вебкамери, в папці що автоматично була створена теж нічого. В диспетчері пристроїв взагалі не відображається камера, тому нема можливості оновити драйвер, видалити пристрій і т.д

З того, що я вже пробувала і не допомогло:

Всі можливі засоби усунення проблем від Windows, зміна налаштуваня конфендеційності камери, переустановка застосунку Camera, додавання у білий список вбудованого антивірусу, брандмауера та фаервола. Також не допомогла спроба "Додати застаріле устаткування" в диспетчері пристроїв
В BIOS не знайшла налаштувань камери. Гарячих клавіш на камеру теж нема
Через Командний рядок: DISM /Online /Cleanup-Image /RestoreHealth не допоміг
Додавання через реєстр DWORD(32-bite)>EnableFrameServerMode не допомогло

Дуже прошу допомогти з цим питанням. Ноутбук новий, навряд проблема в самій камері. Думаю проблема десь в драйверах чи ОС

TRANSLATED

I recently bought a laptop, bought and installed the official Windows 11. I decided to check the camera, but it does not work.
Error: "0xA00F4244 NoCamerasAreAttached"
There are no drivers for the integrated webcam on Acer's website, and there is nothing in the automatically created folder either.
The device manager doesn't show the camera at all, so there's no way to update the driver, remove the device, etc
From what I've already tried and it didn't help:
All possible Windows troubleshooters, changing camera privacy settings, reinstalling the Camera app, whitelisting the built-in antivirus, firewall, and firewall. Also, trying to "Add obsolete hardware" in the device manager did not help. I did not find the camera settings in the BIOS. There are no hot keys on the camera either. Through the Command line: DISM /Online /Cleanup-Image /RestoreHealth did not help
Adding through the registry DWORD(32-bite)>EnableFrameServerMode did not help. Please help with this issue. The laptop is new, the camera itself is unlikely to be a problem. I think the problem is somewhere in the drivers or OS.

[Translated the content using Google Translator]

Accepted answers

All comments

Puraw

https://community.acer.com/en/discussion/703194/camera-app-error-code-0xa00f4244-aspire-a517-53g

There are no drivers available for the integrated MS webcam, make sure you have the latest BIOS version 2.03 and update Windows to W11 23H2 build: 22631.3374, It is possible that the W11 version that you installed is not detecting the integrated webcam and won't install the camera driver. This is a bug that has been fixed in the last Windows update. Check Device Manager if you see a camera driver in Camera and uninstall that driver, just reboot and Windows should reinstall the driver.

Vismgn

https://community.acer.com/en/discussion/comment/1267441#Comment_1267441

The system has the latest version and camera is not displayed in Device Manager

Puraw

https://community.acer.com/en/discussion/comment/1267486#Comment_1267486

Load the Intel IO driver again: https://global-download.acer.com/GDFiles/Driver/IO%20Drivers/IO%20Drivers_Intel_30.100.2148.1_W11x64_A.zip?acerid=637891282039350845&Step1=&Step2=&Step3=ASPIRE%20A517-53G&OS=ALL&LC=en&BC=ACER&SC=PA_6 and reboot, if nothing works consider getting an external USB webcam for $20. Or, since you wrote that the warranty is still valid, bring the laptop to Acer Services in your country to check the webcam.

https://community.acer.com/en/discussion/595466/aspire-5-webcam-not-working

Vismgn

https://community.acer.com/en/discussion/comment/1267489#Comment_1267489

I installed and updated it, but it didn't help either. It makes no sense to buy an external USB webcam webcam, as the laptop is new and has a warranty, but I'm trying to do everything I can before returning it

Vismgn

https://community.acer.com/en/discussion/comment/1267489#Comment_1267489

It did not help.
The laptop is new and has a warranty, so it's not advisable to buy usb webcam. I want to try all the options before I take it to the tech. service

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