My acer nitro an 515-58's touchpad stopped working. I have tried everything I can think of.
Tinkerer
This computer uses windows 11
It happened out of nowhere. At first I used a restore point and it fixed the issue for a few weeks. Then it happened again and this time the restore point only worked for a few days. Now it doesn't work for more than 10 minutes.
It is not an issue caused by fn+f7. It seems to be caused by drivers malfunction. When I go to my device manager I can see that whenever the touchpad stops functionning, several drivers vanish. Those include the elan precision touchpad driver and the microsoft input configuration device. I have tried reinstalling the elan driver on my own to no avail. I have also downloaded I/O drivers from the acer website but this doesn't do anything.
Only the I2C HID driver remains with a code 10 error message.
I have tried several fixes
-I used restore points
-I used the chkdsk c: /f/r command. It fixed the problem once and then never again.
-I went into the registry to modify the policy section since I saw these could cause problems.
-I went into the Bios and switched my touchpad from I2C to p2s. It worked for a time but after a while the same issue occured.
I am at my wit's end with this. Please if anyone knows a fix I would be extremelly grateful.
Answers
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See your other post:
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I'm sorry?
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When did you purchase the computer. What operating system it was shiipped with when your purchased it.
If your touchpad is not working on Windows 11 you might have to go back to windows 10
Try to update the I2C HID driver driver.
Uninstall it and restart the computer.
Try to update the driver
You might have to install the motherboard chipset driver, i.o driver and touch pad driver.
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I am not an ACER employeeThank you and have a BLESSED AND HAPPY DAY★★ WILLIAM - MRK ★★
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First of all, we need to determine whether it is a hardware or software issue.
If it is still not working then we have to do a refresh and reset
click on start - settings - update and security - recovery - reset this pc - get started
or
on start - type here to search - type reset this pc - click on reset this pc on the top - click on get started
or
Try windows + r using keyboard
on run window - type systemresetIt will show you keep my files and remove everything
chose keep my files
chose the account - type the password - click on local reinstall - click on reset
It will be in progress..
login to computer and start using the computer.
If it is still not workingclick on start - settings - update and security - recovery - reset this pc - get started
chose remove everything
click on local reinstall - just remove my files - click on reset
It will be in progressNote:
If you do refresh ( keep my files ) - all your personal files like pictures, music , documents , videos will still be intact. Only the applications will be lost
If you do reset ( remove everything ) - you are doing a factory default. It will become like a day one computer. It will wipe out everything and take your computer to day one like a new computer.
You can also do the recovery in an alternative way..
There are two alt keys on the keyboard. If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar. The alt key on the right side will be looking like alt, alt gr or alt car. Turn off the computer. Hold the alt key on the left and tap f10 continuously. It will go to repair mode. It will show you chose an option, continue, troubleshoot. If it is not going to repair mode, turn off the computer. Turn on the computer. Hold the right alt key ( alt gr or alt car or alt ) and then tap f10 continuously. It will go to chose an option continue and troubleshoot..
It will show you chose an option, continue, troubleshoot
Go to troubleshoot - click on reset this pc
click on keep my files ( only applications will be lost ) chose your account and type your password - click on local reinstall - click on reset
It will be in progressIf the keep my files option is not working
Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset
It will reinstall windows.If the just remove my files is not working..
Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset
It will reinstall windows.Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10 or alt gr + tapping f10 on the keyboard while turning on the computer. Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key. Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above.
Click on "Like" if you find my answer useful
Click on "Yes" if it answers your question.
Please click YES if I answered your question
I am not an ACER employeeThank you and have a BLESSED AND HAPPY DAY★★ WILLIAM - MRK ★★
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Bought it in novermber 2022, came with windows 11.
Neither uninstalling the device or updating the driver work
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@Touchpadissue
Please reinstall windows and check..
Try windows + x - go to run - type systemreset
try keep my files
If it is not working - try remove everything
Try just remove my files
If it is still not working - try fully clean the drive
It it is still not working try to get the acer recovery media by contacting Acer Store
It it is still not working - it might be a hardware issue.
The touch pad cable or touch device itselft might have gone bad.
Click on "Like" if you find my answer useful
Click on "Yes" if it answers your question.
Please click YES if I answered your question
I am not an ACER employeeThank you and have a BLESSED AND HAPPY DAY★★ WILLIAM - MRK ★★
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I'll try that soon
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Resetting while keeping the files didn't work
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Ok so at first resetting did not work but after I restarted my computer it seemingly fixed the issue. I don't know if it will stick but so far it works.
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No never mind the issue is back again just as before
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