My acer nitro an 515-58's touchpad stopped working. I have tried everything I can think of.

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Touchpadissue
Touchpadissue Member Posts: 7

Tinkerer

This computer uses windows 11

It happened out of nowhere. At first I used a restore point and it fixed the issue for a few weeks. Then it happened again and this time the restore point only worked for a few days. Now it doesn't work for more than 10 minutes.

It is not an issue caused by fn+f7. It seems to be caused by drivers malfunction. When I go to my device manager I can see that whenever the touchpad stops functionning, several drivers vanish. Those include the elan precision touchpad driver and the microsoft input configuration device. I have tried reinstalling the elan driver on my own to no avail. I have also downloaded I/O drivers from the acer website but this doesn't do anything.

Only the I2C HID driver remains with a code 10 error message.

I have tried several fixes

-I used restore points

-I used the chkdsk c: /f/r command. It fixed the problem once and then never again.

-I went into the registry to modify the policy section since I saw these could cause problems.

-I went into the Bios and switched my touchpad from I2C to p2s. It worked for a time but after a while the same issue occured.

I am at my wit's end with this. Please if anyone knows a fix I would be extremelly grateful.

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,084 Pathfinder
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    @Touchpadissue

    When did you purchase the computer. What operating system it was shiipped with when your purchased it.

    If your touchpad is not working on Windows 11 you might have to go back to windows 10

    Try to update the I2C HID driver driver.

    Uninstall it and restart the computer.

    Try to update the driver

    You might have to install the motherboard chipset driver, i.o driver and touch pad driver.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • William_mk2
    William_mk2 ACE Posts: 4,084 Pathfinder
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    @Touchpadissue

    First of all, we need to determine whether it is a hardware or software issue.

    If it is still not working then we have to do a refresh and reset

    click on start - settings - update and security - recovery - reset this pc - get started 

    or 

    on start - type here to search - type reset this pc - click on reset this pc on the top  - click on get started 

    or

    Try windows + r using keyboard
    on run window - type systemreset

    It will show you keep my files and remove everything
    chose keep my files 
    chose the account - type the password - click on local reinstall - click on reset 
    It will be in progress.. 
    login to computer and start using the computer. 
    If it is still not working 

    click on start - settings - update and security - recovery - reset this pc - get started 
    chose remove everything 
    click on local reinstall - just remove my files - click on reset
    It will be in progress

    Note:

    If you do refresh ( keep my files ) -  all your personal files like pictures, music , documents , videos  will still be intact.   Only the applications will be lost

    If you do reset  ( remove everything )  - you are doing a factory default.   It will become like a day one computer.    It will wipe out everything and take your computer to day one like a new computer. 

    You can also do the recovery in an alternative way..

    There are two alt keys on the keyboard.  If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar.  The alt key on the right side will be looking like alt, alt gr or alt car.  Turn off the computer.  Hold the alt key on the left and tap f10 continuously.   It will go to repair mode. It will show you chose an option, continue, troubleshoot.   If it is not going to repair mode, turn off the computer.  Turn on the computer.  Hold the right alt key ( alt gr or alt car or alt )  and then tap f10 continuously.  It will go to chose an option continue and troubleshoot..

    It will show you chose an option, continue, troubleshoot
    Go to troubleshoot  -  click on reset this pc
    click on keep my files  ( only applications will be lost )   chose your account and type your password   - click on local reinstall  - click on reset
    It will be in progress 

    If the keep my files option is not working 

    Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset 
    It will reinstall windows. 

    If the just remove my files is not working..

    Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset 
    It will reinstall windows. 

    Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10  or alt gr + tapping f10 on the keyboard while turning on the computer.    Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key.    Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Touchpadissue
    Touchpadissue Member Posts: 7

    Tinkerer

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    Bought it in novermber 2022, came with windows 11.

    Neither uninstalling the device or updating the driver work

  • William_mk2
    William_mk2 ACE Posts: 4,084 Pathfinder
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    @Touchpadissue

    Please reinstall windows and check..

    Try windows + x - go to run - type systemreset

    try keep my files

    If it is not working - try remove everything

    Try just remove my files

    If it is still not working - try fully clean the drive

    It it is still not working try to get the acer recovery media by contacting Acer Store

    It it is still not working - it might be a hardware issue.

    The touch pad cable or touch device itselft might have gone bad.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Touchpadissue
    Touchpadissue Member Posts: 7

    Tinkerer

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  • Touchpadissue
    Touchpadissue Member Posts: 7

    Tinkerer

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    Ok so at first resetting did not work but after I restarted my computer it seemingly fixed the issue. I don't know if it will stick but so far it works.

  • Touchpadissue
    Touchpadissue Member Posts: 7

    Tinkerer

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    No never mind the issue is back again just as before