How did you come to conclusion that it's a physical damage? If I drain all the power out of the laptop and press the reset button, then the USB C start charging the computer again. However, if I remove the power adapter afterwards when the computer still has battery, then the laptop refuse to charge. There does not seem to actual connection issue with the port. Furthermore, the exact same issue occurred to two users with different usage pattern across two laptops. The laptops' ports failed within a month of each other.

Interesting. I didn't realize that there are 100W adapters. I used the 65W adapter that came with the laptop. Does it need more power?

Approximately year ago, I bought an Acer Spin 3, a few months post-purchase, my Acer Spin 3 ceased to charge, rendering it unusable. I sought assistance through Acer's repair services, only to encounter the identical charging issue today, mere months after the repair. This problem is not unique to me; numerous users have reported the same defect, pointing to a widespread, systemic issue in the manufacturing or design process of this model.

The recurrence of this defect, evident across multiple users, clearly indicates a manufacturing flaw. It raises serious questions about Acer's quality control and commitment to customer satisfaction. The fact that such a critical issue has reemerged even after repair efforts suggests that mere temporary fixes are inadequate and that a more significant, permanent solution is required.

I am calling on Acer to acknowledge this pervasive issue and take decisive action. This should involve more than just individual repairs, especially when these have proven to be a temporary solution. Acer must consider recalling the affected models or providing a more substantial remedy that extends beyond the standard warranty period to truly address the root cause of this defect.

The silence or inaction from Acer on this matter is unacceptable. It not only affects customer satisfaction but also impacts Acer's reputation as a manufacturer committed to quality and reliability. As consumers, we place our trust in brands expecting durable, reliable products, not devices that fail repeatedly due to manufacturing oversights.

I urge Acer to respond to this issue with the seriousness it deserves. Failure to do so will compel me and many others to escalate our complaints to consumer protection agencies and explore legal avenues to ensure that consumer rights are upheld. It's time for Acer to demonstrate its commitment to its customers through actions, not just words.

To fellow consumers, I encourage you to share your experiences and join in calling for accountability and quality from the products we invest in. Our collective voice can drive change and ensure that our expectations as consumers are met.

LED is unlit