So, in the past week or so my Neo 16 unit started experiencing freezing at random times. I tried looking for solutions on Reddit and I've done some of the basic troubleshooting steps already like sfc, DISM, restore points, rollback drivers, and finally checking event viewer and reliability reports to check what was going on. Unfortunately, I'm not tech-savvy enough to understand some of the reports in Event Viewer. I'm not sure whether this is an NVIDIA problem or not since most people using the 40 series are experiencing the "flickering" instead.
Basically, the main issue is that when I'm browsing or streaming videos, I sometimes hear a crackling sound. Nothing else happens after that usually but that's kind of a bad sign already.
The freeze, which is a worse problem happens also on either streaming, gaming or just using the laptop normally. The only "quick fix" is to do a hard reset.
Updated Drivers, turned off HAGS, rolled back some GPU drivers but didn't do a complete wipe yet. I think that would be my last resort.
Here are some of the deets of my laptop.
13th Gen Intel® Core™ i5-13500HX
NVIDIA GeForce RTX 4060 Laptop GPU / Intel® UHD Graphics
24 DDR5 RAM
Anyone else experiencing this?