Acer Aspire A715-51G i512thgen 's battery gets charged From 20% to 100% 2mintues

devangspsingh

Aspire A715-51G

It is a new laptop (7days old).

Its battery gets charged From 20% to 100% 2mintues and 5 to 20 in 3 -4 minutes resulting in very poor battery backup.

Very rarely it takes time and gets charged 35% to 100% in 1.5hours, and gives excellent battery backup.

I have done the battery calibration From acer care software but the problem still persists.

please help

[Edited the thread to add model name to the title]

Battery report.txt

Battery report

COMPUTER NAME DSPSCA7

SYSTEM PRODUCT NAME Acer Aspire A715-51G

BIOS V1.04 04/09/2022

OS BUILD 22621.1.amd64fre.ni_release.220506-1250

PLATFORM ROLE Mobile

CONNECTED STANDBY Supported

REPORT TIME 2022-10-06 18:20:50

Installed batteries

Information about each currently installed battery

BATTERY 1

NAME AP20CBL

MANUFACTURER COSMX

SERIAL NUMBER 1350

CHEMISTRY LION

DESIGN CAPACITY 53,015 mWh

FULL CHARGE CAPACITY 49,469 mWh

CYCLE COUNT -

Recent usage

Power states over the last 3 days

START TIME STATE SOURCE CAPACITY REMAINING

2022-10-03 22:34:02 Active Battery 30 % 15,639 mWh

23:06:55 Suspended 17 % 9,044 mWh

2022-10-04 09:06:34 Active Battery 34 % 17,371 mWh

09:11:14 Active AC 32 % 16,355 mWh

09:16:22 Connected standby AC 41 % 21,229 mWh

09:16:22 Active AC 41 % 21,229 mWh

10:28:49 Active Battery 99 % 50,959 mWh

10:28:56 Active AC 99 % 50,936 mWh

10:29:34 Active Battery 99 % 51,005 mWh

12:23:48 Connected standby Battery 77 % 39,605 mWh

12:23:48 Active Battery 77 % 39,605 mWh

12:23:51 Connected standby Battery 77 % 39,570 mWh

12:23:54 Active Battery 77 % 39,570 mWh

12:31:51 Connected standby Battery 75 % 38,565 mWh

12:32:29 Active Battery 74 % 38,519 mWh

12:32:32 Connected standby Battery 74 % 38,496 mWh

12:44:16 Active Battery 74 % 38,392 mWh

13:16:32 Connected standby Battery 64 % 33,114 mWh

13:16:32 Active Battery 64 % 33,114 mWh

13:16:34 Connected standby Battery 64 % 33,091 mWh

13:16:35 Active Battery 64 % 33,091 mWh

13:16:40 Connected standby Battery 64 % 33,056 mWh

13:16:40 Active Battery 64 % 33,056 mWh

13:16:44 Connected standby Battery 64 % 33,045 mWh

13:16:44 Active Battery 64 % 33,045 mWh

13:16:46 Connected standby Battery 64 % 33,021 mWh

13:16:47 Active Battery 64 % 33,021 mWh

13:16:50 Connected standby Battery 64 % 32,998 mWh

13:16:50 Active Battery 64 % 32,998 mWh

13:16:55 Connected standby Battery 64 % 32,975 mWh

13:17:03 Active Battery 64 % 32,941 mWh

13:19:23 Connected standby Battery 63 % 32,698 mWh

13:28:10 Active Battery 63 % 32,594 mWh

13:28:35 Connected standby Battery 63 % 32,525 mWh

13:28:36 Active Battery 63 % 32,525 mWh

13:28:38 Connected standby Battery 63 % 32,502 mWh

13:39:42 Active Battery 63 % 32,398 mWh

13:40:03 Connected standby Battery 62 % 32,294 mWh

13:40:05 Active Battery 62 % 32,282 mWh

13:40:35 Connected standby Battery 62 % 32,167 mWh

13:47:07 Active Battery 62 % 31,901 mWh

13:53:40 Connected standby Battery 60 % 30,989 mWh

14:00:49 Active Battery 60 % 30,769 mWh

14:01:27 Connected standby Battery 59 % 30,665 mWh

14:37:26 Active Battery 59 % 30,400 mWh

15:59:10 Connected standby Battery 40 % 20,501 mWh

15:59:24 Active Battery 40 % 20,490 mWh

16:23:06 Connected standby Battery 34 % 17,833 mWh

16:27:16 Active Battery 34 % 17,764 mWh

16:27:45 Connected standby Battery 34 % 17,706 mWh

16:29:24 Active Battery 34 % 17,648 mWh

16:29:56 Connected standby Battery 34 % 17,614 mWh

16:30:43 Active Battery 34 % 17,591 mWh

17:00:45 Connected standby Battery 27 % 13,976 mWh

17:09:40 Active Battery 27 % 13,872 mWh

17:10:35 Connected standby Battery 26 % 13,698 mWh

17:26:51 Active Battery 26 % 13,571 mWh

17:27:17 Connected standby Battery 26 % 13,456 mWh

17:32:41 Active Battery 26 % 13,398 mWh

18:18:35 Active AC 15 % 7,519 mWh

18:26:48 Connected standby AC 30 % 15,408 mWh

18:33:15 Active AC 100 % 51,709 mWh

18:34:45 Active Battery 100 % 51,709 mWh

18:35:39 Connected standby Battery 99 % 51,317 mWh

18:35:50 Suspended 99 % 51,190 mWh

18:38:14 Connected standby Battery 97 % 50,266 mWh

18:38:49 Active Battery 96 % 49,746 mWh

18:40:39 Connected standby Battery 94 % 48,695 mWh

18:40:40 Suspended 94 % 48,695 mWh

22:18:32 Connected standby Battery 93 % 48,371 mWh

22:18:32 Suspended 93 % 48,371 mWh

22:19:08 Connected standby Battery 92 % 47,794 mWh

22:19:43 Active Battery 91 % 47,170 mWh

22:47:54 Connected standby Battery 70 % 36,348 mWh

22:47:56 Suspended 70 % 36,348 mWh

2022-10-05 07:26:22 Connected standby Battery 68 % 35,412 mWh

07:26:57 Active Battery 67 % 35,008 mWh

07:32:05 Connected standby Battery 63 % 32,906 mWh

07:32:05 Active Battery 63 % 32,906 mWh

07:42:53 Connected standby Battery 5 % 2,356 mWh

07:42:54 Suspended 5 % 2,356 mWh

08:15:00 Connected standby AC 100 % 51,894 mWh

08:14:59 Active AC 100 % 51,894 mWh

08:32:24 Connected standby AC 100 % 51,894 mWh

08:35:49 Active AC 100 % 51,894 mWh

14:59:59 Active Battery 23 % 11,365 mWh

15:00:00 Active AC 23 % 11,388 mWh

15:03:12 Active Battery 73 % 36,533 mWh

15:03:17 Active AC 74 % 37,052 mWh

16:31:38 Battery changed AC - -

16:31:38 Active AC - -

16:37:00 Suspended - -

19:17:04 Battery changed Battery 98 % 48,799 mWh

19:17:04 Active Battery 98 % 48,799 mWh

19:27:22 Connected standby Battery 83 % 41,661 mWh

19:27:24 Suspended 83 % 41,661 mWh

2022-10-06 17:11:19 Connected standby Battery 83 % 41,210 mWh

17:11:19 Suspended 83 % 41,210 mWh

17:35:13 Active AC 1 % 427 mWh

17:46:37 Active Battery 85 % 42,146 mWh

17:46:41 Active AC 88 % 43,289 mWh

17:47:15 Active Battery 92 % 45,657 mWh

17:47:18 Active AC 93 % 45,796 mWh

17:51:16 Active Battery 99 % 48,972 mWh

17:51:25 Active AC 99 % 48,972 mWh

17:51:26 Active Battery 99 % 48,972 mWh

18:20:49 Report generated Battery 78 % 38,831 mWh

Battery usage

Battery drains over the last 3 days

START TIME STATE DURATION ENERGY DRAINED

2022-10-03 22:34:02 Active 0:32:52 13 % 6,595 mWh

2022-10-04 09:06:34 Active 0:04:40 2 % 1,016 mWh

10:28:49 Active 0:00:06 - 23 mWh

10:29:34 Active 1:54:13 22 % 11,400 mWh

12:23:48 Connected standby 0:00:00 - -

12:23:48 Active 0:00:03 - 35 mWh

12:23:51 Connected standby 0:00:02 - -

12:23:54 Active 0:07:57 2 % 1,005 mWh

12:31:51 Connected standby 0:00:38 - 46 mWh

12:32:29 Active 0:00:03 - 23 mWh

12:32:32 Connected standby 0:11:43 - 104 mWh

12:44:16 Active 0:32:16 10 % 5,278 mWh

13:16:32 Connected standby 0:00:00 - -

13:16:32 Active 0:00:02 - 23 mWh

13:16:34 Connected standby 0:00:00 - -

13:16:35 Active 0:00:05 - 35 mWh

13:16:40 Connected standby 0:00:00 - -

13:16:40 Active 0:00:03 - 11 mWh

13:16:44 Connected standby 0:00:00 - -

13:16:44 Active 0:00:01 - 24 mWh

13:16:46 Connected standby 0:00:00 - -

13:16:47 Active 0:00:03 - 23 mWh

13:16:50 Connected standby 0:00:00 - -

13:16:50 Active 0:00:05 - 23 mWh

13:16:55 Connected standby 0:00:08 - 34 mWh

13:17:03 Active 0:02:19 - 243 mWh

13:19:23 Connected standby 0:08:46 - 104 mWh

13:28:10 Active 0:00:25 - 69 mWh

13:28:35 Connected standby 0:00:00 - -

13:28:36 Active 0:00:02 - 23 mWh

13:28:38 Connected standby 0:11:03 - 104 mWh

13:39:42 Active 0:00:21 - 104 mWh

13:40:03 Connected standby 0:00:01 - 12 mWh

13:40:05 Active 0:00:30 - 115 mWh

13:40:35 Connected standby 0:06:31 1 % 266 mWh

13:47:07 Active 0:06:32 2 % 912 mWh

13:53:40 Connected standby 0:07:08 - 220 mWh

14:00:49 Active 0:00:38 - 104 mWh

14:01:27 Connected standby 0:35:58 1 % 265 mWh

14:37:26 Active 1:21:43 19 % 9,899 mWh

15:59:10 Connected standby 0:00:14 - 11 mWh

15:59:24 Active 0:23:41 5 % 2,657 mWh

16:23:06 Connected standby 0:04:09 - 69 mWh

16:27:16 Active 0:00:29 - 58 mWh

16:27:45 Connected standby 0:01:39 - 58 mWh

16:29:24 Active 0:00:31 - 34 mWh

16:29:56 Connected standby 0:00:47 - 23 mWh

16:30:43 Active 0:30:02 7 % 3,615 mWh

17:00:45 Connected standby 0:08:55 - 104 mWh

17:09:40 Active 0:00:54 - 174 mWh

17:10:35 Connected standby 0:16:15 - 127 mWh

17:26:51 Active 0:00:26 - 115 mWh

17:27:17 Connected standby 0:05:24 - 58 mWh

17:32:41 Active 0:45:53 11 % 5,879 mWh

18:34:45 Active 0:00:53 1 % 392 mWh

18:35:39 Connected standby 0:00:11 - 127 mWh

18:38:14 Connected standby 0:00:35 1 % 520 mWh

18:38:49 Active 0:01:49 2 % 1,051 mWh

18:40:39 Connected standby 0:00:01 - -

22:18:32 Connected standby 0:00:00 - -

22:19:08 Connected standby 0:00:35 1 % 624 mWh

22:19:43 Active 0:28:11 21 % 10,822 mWh

22:47:54 Connected standby 0:00:01 - -

2022-10-05 07:26:22 Connected standby 0:00:35 1 % 404 mWh

07:26:57 Active 0:05:08 4 % 2,102 mWh

07:32:05 Connected standby 0:00:00 - -

07:32:05 Active 0:10:48 59 % 30,550 mWh

07:42:53 Connected standby 0:00:00 - -

14:59:59 Active 0:00:01 - -23 mWh

15:03:12 Active 0:00:04 - -519 mWh

19:17:04 Active 0:10:17 14 % 7,138 mWh

19:27:22 Connected standby 0:00:01 - -

2022-10-06 17:11:19 Connected standby 0:00:00 - -

17:46:37 Active 0:00:04 - -1,143 mWh

17:47:15 Active 0:00:02 - -139 mWh

17:51:16 Active 0:00:09 - -

17:51:26 Active 0:29:23 20 % 10,141 mWh

Usage history

History of system usage on AC and battery

BATTERY DURATION AC DURATION

PERIOD ACTIVE CONNECTED STANDBY ACTIVE CONNECTED STANDBY

2022-09-27 1:26:31 0:00:01 1:15:40 0:00:12

2022-09-28 7:14:27 0:28:01 1:53:17 0:20:18

2022-09-29 5:20:59 0:00:53 0:44:46 0:00:35

2022-09-30 7:10:21 0:53:17 1:17:06 0:28:19

2022-10-01 2:49:18 0:30:13 1:16:08 -

2022-10-02 1:23:38 - 1:14:44 0:05:16

2022-10-03 2:14:18 - - -

2022-10-04 6:24:45 2:00:41 1:27:54 0:06:27

2022-10-05 0:26:18 0:00:36 8:18:17 592621:33:11

Battery capacity history

Charge capacity history of the system's batteries

PERIOD FULL CHARGE CAPACITY DESIGN CAPACITY

2022-09-27 38,693 mWh 53,015 mWh

2022-09-28 51,973 mWh 53,015 mWh

2022-09-29 52,093 mWh 53,015 mWh

2022-09-30 51,953 mWh 53,015 mWh

2022-10-01 51,594 mWh 53,015 mWh

2022-10-02 51,594 mWh 53,003 mWh

2022-10-03 51,709 mWh 53,015 mWh

2022-10-04 51,722 mWh 53,015 mWh

2022-10-05 51,893 mWh 53,014 mWh

Battery life estimates

Battery life estimates based on observed drains

AT FULL CHARGE AT DESIGN CAPACITY

PERIOD ACTIVE CONNECTED STANDBY ACTIVE CONNECTED STANDBY

2022-09-27 5:40:34 - 7:46:38 -

2022-09-28 6:48:03

12:16:31

130 % / 16 h 6:56:14

12:31:17

128 % / 16 h

2022-09-29 6:44:03

2:52:59

555 % / 16 h 6:51:12

2:56:03

545 % / 16 h

2022-09-30 5:27:45 - 5:34:27 -

2022-10-01 2:14:54

26:27:34

60 % / 16 h 2:18:37

27:11:17

59 % / 16 h

2022-10-02 3:54:18 - 4:00:42 -

2022-10-03 5:03:12 - 5:10:52 -

2022-10-04 6:00:36

36:10:22

44 % / 16 h 6:09:37

37:04:37

43 % / 16 h

2022-10-05 0:34:46

1:17:04

1246 % / 16 h 0:35:31

1:18:44

1219 % / 16 h

Current estimate of battery life based on all observed drains since OS

install

Since OS install 4:32:57 - 4:52:31 -

[Edited the thread to add model name to the title]

Accepted answers

All comments

devangspsingh

see this

i have also tried calibrating battery uninstalling battery driver

resetting battery from that button on back but nothing helped

sajilal

I also face the same issue. i bought it on the recent Amazon Great indian festival. The first day I got a backup of 3 hours. i thought it was because its a performance beast. But even while staying idle, battery drains out qquickly. the battery charges very fast that I thought it was because of the quality of 135 watt charger. I searched youtube related to acer battery backup and charging. The shocking matter is that he gets around 8 hours backup. In the site it shows 9 hours. @acercare should definitely check this issue. Some days I get 3,4,5 hours backup. The battery software has some serieous issue that you should strictly check on that. Today, while I was attending autocad class i didn't even get 1 hour battery backup on full charge. I am not thinking of returning the product , but Acer should solve this issue with a software update. Kindly check the commet section of the youtube video . I also contacted the customer care. the calibration actually worked , but for only for a day. Also the charging issue still persists. Acer offers 0 to 100 in just ten minutes and drain in an hour. Thought if a PC is better

https://youtu.be/v0tOLwvRa5E

Commodore_1995#

Try uninstalling these drivers and then restarting windows:

Is the problem still occurring? What is the bios version?

devangspsingh

https://community.acer.com/en/discussion/comment/1152491#Comment_1152491

NO this doesn't works sometimes the battery works fine but sometimes it is just terrible it just charges in 12mins.

Bios version is : V1.04

devangspsingh

https://community.acer.com/en/discussion/comment/1152461#Comment_1152461

ya i already checked that but it there is no particular solution for this problem.

Commodore_1995#

Is there any option in acer care center, related to battery charging or calibration?

devangspsingh

https://community.acer.com/en/discussion/comment/1154242#Comment_1154242

i did all that calibration stuff

Commodore_1995#

Have you checked the battery wear with the hwinfo64 program?

pagnis91

i am facing the same issue from almost 20 days now. i tried calling the acer technical support and did the troubleshoot as per there suggestion but still issue is not resolved. Please check the below details

Installed batteries

Information about each currently installed battery

BATTERY 1NAMEAP20CBL

MANUFACTURERCOSMX

SERIAL NUMBER2549

CHEMISTRYLION

DESIGN CAPACITY53,015 mWh

FULL CHARGE CAPACITY51,028 mWh

CYCLE COUNT-

looks like there some issue with the battery. Please suggest

useraspire543079

im facing the same problem

did you fix it?? please help!

useraspire543079

https://community.acer.com/en/discussion/comment/1165397#Comment_1165397

im facing the same problem

did you fix it?? please help!

Shakkir

https://community.acer.com/en/discussion/comment/1178209#Comment_1178209

Please mention Battery model and manufacturer

darkmindz

updating bios will fix this issue

Puraw

https://community.acer.com/en/discussion/comment/1193483#Comment_1193483

Your model requires a 3-cell 15.2 V battery, 50Wh like the AC14B8K battery (see link)
Compatible Models: Acer Aspire A615-51 A715-71 A517-51G N17C4
https://batteryoneplus.com/battery-for-acer-a517-51g-a615-51-n17c4-aspire-a715-71

The AP20CBL that you have is also 3 cell but capacity is 53Wh (too high), 11.55 V (too low) and more suitable for Chromebook and Travelmate laptops according to link below.

IMO the AP20CBL is not the correct battery for your laptop, confirmed by this thread and the erratic battery report you posted. I would replace it for an AC14B8k. Your model is also not included on this list:
https://www.laptop-battery-shop.com/acer-ap20cbl-31cp58270-1155v-4590mah-original-batteries-p-8991.html?language=en

devangspsingh

I have found the solution for this problem.

Acer have provided the updated version of bios i.e. 1.08 on its official site

Download it and your problem will be solved!!!!