Acer Aspire A715-51G i512thgen 's battery gets charged From 20% to 100% 2mintues

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devangspsingh
devangspsingh Member Posts: 6

Tinkerer

edited October 2022 in Aspire Laptops

Aspire A715-51G

It is a new laptop (7days old).

Its battery gets charged From 20% to 100% 2mintues and 5 to 20 in 3 -4 minutes resulting in very poor battery backup.

Very rarely it takes time and gets charged 35% to 100% in 1.5hours, and gives excellent battery backup.

I have done the battery calibration From acer care software but the problem still persists.

please help

[Edited the thread to add model name to the title]


 Battery report

COMPUTER NAME   DSPSCA7

SYSTEM PRODUCT NAME   Acer Aspire A715-51G

BIOS   V1.04 04/09/2022

OS BUILD   22621.1.amd64fre.ni_release.220506-1250

PLATFORM ROLE   Mobile

CONNECTED STANDBY   Supported

REPORT TIME   2022-10-06 18:20:50



   Installed batteries


Information about each currently installed battery

   BATTERY 1

NAME   AP20CBL

MANUFACTURER   COSMX

SERIAL NUMBER   1350

CHEMISTRY   LION

DESIGN CAPACITY   53,015 mWh

FULL CHARGE CAPACITY   49,469 mWh

CYCLE COUNT   -



   Recent usage


Power states over the last 3 days

START TIME   STATE   SOURCE   CAPACITY REMAINING

2022-10-03 22:34:02   Active   Battery   30 %   15,639 mWh

23:06:55   Suspended      17 %   9,044 mWh

2022-10-04 09:06:34   Active   Battery   34 %   17,371 mWh

09:11:14   Active   AC   32 %   16,355 mWh

09:16:22   Connected standby   AC   41 %   21,229 mWh

09:16:22   Active   AC   41 %   21,229 mWh

10:28:49   Active   Battery   99 %   50,959 mWh

10:28:56   Active   AC   99 %   50,936 mWh

10:29:34   Active   Battery   99 %   51,005 mWh

12:23:48   Connected standby   Battery   77 %   39,605 mWh

12:23:48   Active   Battery   77 %   39,605 mWh

12:23:51   Connected standby   Battery   77 %   39,570 mWh

12:23:54   Active   Battery   77 %   39,570 mWh

12:31:51   Connected standby   Battery   75 %   38,565 mWh

12:32:29   Active   Battery   74 %   38,519 mWh

12:32:32   Connected standby   Battery   74 %   38,496 mWh

12:44:16   Active   Battery   74 %   38,392 mWh

13:16:32   Connected standby   Battery   64 %   33,114 mWh

13:16:32   Active   Battery   64 %   33,114 mWh

13:16:34   Connected standby   Battery   64 %   33,091 mWh

13:16:35   Active   Battery   64 %   33,091 mWh

13:16:40   Connected standby   Battery   64 %   33,056 mWh

13:16:40   Active   Battery   64 %   33,056 mWh

13:16:44   Connected standby   Battery   64 %   33,045 mWh

13:16:44   Active   Battery   64 %   33,045 mWh

13:16:46   Connected standby   Battery   64 %   33,021 mWh

13:16:47   Active   Battery   64 %   33,021 mWh

13:16:50   Connected standby   Battery   64 %   32,998 mWh

13:16:50   Active   Battery   64 %   32,998 mWh

13:16:55   Connected standby   Battery   64 %   32,975 mWh

13:17:03   Active   Battery   64 %   32,941 mWh

13:19:23   Connected standby   Battery   63 %   32,698 mWh

13:28:10   Active   Battery   63 %   32,594 mWh

13:28:35   Connected standby   Battery   63 %   32,525 mWh

13:28:36   Active   Battery   63 %   32,525 mWh

13:28:38   Connected standby   Battery   63 %   32,502 mWh

13:39:42   Active   Battery   63 %   32,398 mWh

13:40:03   Connected standby   Battery   62 %   32,294 mWh

13:40:05   Active   Battery   62 %   32,282 mWh

13:40:35   Connected standby   Battery   62 %   32,167 mWh

13:47:07   Active   Battery   62 %   31,901 mWh

13:53:40   Connected standby   Battery   60 %   30,989 mWh

14:00:49   Active   Battery   60 %   30,769 mWh

14:01:27   Connected standby   Battery   59 %   30,665 mWh

14:37:26   Active   Battery   59 %   30,400 mWh

15:59:10   Connected standby   Battery   40 %   20,501 mWh

15:59:24   Active   Battery   40 %   20,490 mWh

16:23:06   Connected standby   Battery   34 %   17,833 mWh

16:27:16   Active   Battery   34 %   17,764 mWh

16:27:45   Connected standby   Battery   34 %   17,706 mWh

16:29:24   Active   Battery   34 %   17,648 mWh

16:29:56   Connected standby   Battery   34 %   17,614 mWh

16:30:43   Active   Battery   34 %   17,591 mWh

17:00:45   Connected standby   Battery   27 %   13,976 mWh

17:09:40   Active   Battery   27 %   13,872 mWh

17:10:35   Connected standby   Battery   26 %   13,698 mWh

17:26:51   Active   Battery   26 %   13,571 mWh

17:27:17   Connected standby   Battery   26 %   13,456 mWh

17:32:41   Active   Battery   26 %   13,398 mWh

18:18:35   Active   AC   15 %   7,519 mWh

18:26:48   Connected standby   AC   30 %   15,408 mWh

18:33:15   Active   AC   100 %   51,709 mWh

18:34:45   Active   Battery   100 %   51,709 mWh

18:35:39   Connected standby   Battery   99 %   51,317 mWh

18:35:50   Suspended      99 %   51,190 mWh

18:38:14   Connected standby   Battery   97 %   50,266 mWh

18:38:49   Active   Battery   96 %   49,746 mWh

18:40:39   Connected standby   Battery   94 %   48,695 mWh

18:40:40   Suspended      94 %   48,695 mWh

22:18:32   Connected standby   Battery   93 %   48,371 mWh

22:18:32   Suspended      93 %   48,371 mWh

22:19:08   Connected standby   Battery   92 %   47,794 mWh

22:19:43   Active   Battery   91 %   47,170 mWh

22:47:54   Connected standby   Battery   70 %   36,348 mWh

22:47:56   Suspended      70 %   36,348 mWh

2022-10-05 07:26:22   Connected standby   Battery   68 %   35,412 mWh

07:26:57   Active   Battery   67 %   35,008 mWh

07:32:05   Connected standby   Battery   63 %   32,906 mWh

07:32:05   Active   Battery   63 %   32,906 mWh

07:42:53   Connected standby   Battery   5 %   2,356 mWh

07:42:54   Suspended      5 %   2,356 mWh

08:15:00   Connected standby   AC   100 %   51,894 mWh

08:14:59   Active   AC   100 %   51,894 mWh

08:32:24   Connected standby   AC   100 %   51,894 mWh

08:35:49   Active   AC   100 %   51,894 mWh

14:59:59   Active   Battery   23 %   11,365 mWh

15:00:00   Active   AC   23 %   11,388 mWh

15:03:12   Active   Battery   73 %   36,533 mWh

15:03:17   Active   AC   74 %   37,052 mWh

16:31:38   Battery changed   AC   -   -

16:31:38   Active   AC   -   -

16:37:00   Suspended      -   -

19:17:04   Battery changed   Battery   98 %   48,799 mWh

19:17:04   Active   Battery   98 %   48,799 mWh

19:27:22   Connected standby   Battery   83 %   41,661 mWh

19:27:24   Suspended      83 %   41,661 mWh

2022-10-06 17:11:19   Connected standby   Battery   83 %   41,210 mWh

17:11:19   Suspended      83 %   41,210 mWh

17:35:13   Active   AC   1 %   427 mWh

17:46:37   Active   Battery   85 %   42,146 mWh

17:46:41   Active   AC   88 %   43,289 mWh

17:47:15   Active   Battery   92 %   45,657 mWh

17:47:18   Active   AC   93 %   45,796 mWh

17:51:16   Active   Battery   99 %   48,972 mWh

17:51:25   Active   AC   99 %   48,972 mWh

17:51:26   Active   Battery   99 %   48,972 mWh

18:20:49   Report generated   Battery   78 %   38,831 mWh



   Battery usage


Battery drains over the last 3 days

START TIME   STATE   DURATION   ENERGY DRAINED

2022-10-03 22:34:02   Active   0:32:52   13 %   6,595 mWh

2022-10-04 09:06:34   Active   0:04:40   2 %   1,016 mWh

10:28:49   Active   0:00:06   -   23 mWh

10:29:34   Active   1:54:13   22 %   11,400 mWh

12:23:48   Connected standby   0:00:00   -   -

12:23:48   Active   0:00:03   -   35 mWh

12:23:51   Connected standby   0:00:02   -   -

12:23:54   Active   0:07:57   2 %   1,005 mWh

12:31:51   Connected standby   0:00:38   -   46 mWh

12:32:29   Active   0:00:03   -   23 mWh

12:32:32   Connected standby   0:11:43   -   104 mWh

12:44:16   Active   0:32:16   10 %   5,278 mWh

13:16:32   Connected standby   0:00:00   -   -

13:16:32   Active   0:00:02   -   23 mWh

13:16:34   Connected standby   0:00:00   -   -

13:16:35   Active   0:00:05   -   35 mWh

13:16:40   Connected standby   0:00:00   -   -

13:16:40   Active   0:00:03   -   11 mWh

13:16:44   Connected standby   0:00:00   -   -

13:16:44   Active   0:00:01   -   24 mWh

13:16:46   Connected standby   0:00:00   -   -

13:16:47   Active   0:00:03   -   23 mWh

13:16:50   Connected standby   0:00:00   -   -

13:16:50   Active   0:00:05   -   23 mWh

13:16:55   Connected standby   0:00:08   -   34 mWh

13:17:03   Active   0:02:19   -   243 mWh

13:19:23   Connected standby   0:08:46   -   104 mWh

13:28:10   Active   0:00:25   -   69 mWh

13:28:35   Connected standby   0:00:00   -   -

13:28:36   Active   0:00:02   -   23 mWh

13:28:38   Connected standby   0:11:03   -   104 mWh

13:39:42   Active   0:00:21   -   104 mWh

13:40:03   Connected standby   0:00:01   -   12 mWh

13:40:05   Active   0:00:30   -   115 mWh

13:40:35   Connected standby   0:06:31   1 %   266 mWh

13:47:07   Active   0:06:32   2 %   912 mWh

13:53:40   Connected standby   0:07:08   -   220 mWh

14:00:49   Active   0:00:38   -   104 mWh

14:01:27   Connected standby   0:35:58   1 %   265 mWh

14:37:26   Active   1:21:43   19 %   9,899 mWh

15:59:10   Connected standby   0:00:14   -   11 mWh

15:59:24   Active   0:23:41   5 %   2,657 mWh

16:23:06   Connected standby   0:04:09   -   69 mWh

16:27:16   Active   0:00:29   -   58 mWh

16:27:45   Connected standby   0:01:39   -   58 mWh

16:29:24   Active   0:00:31   -   34 mWh

16:29:56   Connected standby   0:00:47   -   23 mWh

16:30:43   Active   0:30:02   7 %   3,615 mWh

17:00:45   Connected standby   0:08:55   -   104 mWh

17:09:40   Active   0:00:54   -   174 mWh

17:10:35   Connected standby   0:16:15   -   127 mWh

17:26:51   Active   0:00:26   -   115 mWh

17:27:17   Connected standby   0:05:24   -   58 mWh

17:32:41   Active   0:45:53   11 %   5,879 mWh

18:34:45   Active   0:00:53   1 %   392 mWh

18:35:39   Connected standby   0:00:11   -   127 mWh

18:38:14   Connected standby   0:00:35   1 %   520 mWh

18:38:49   Active   0:01:49   2 %   1,051 mWh

18:40:39   Connected standby   0:00:01   -   -

22:18:32   Connected standby   0:00:00   -   -

22:19:08   Connected standby   0:00:35   1 %   624 mWh

22:19:43   Active   0:28:11   21 %   10,822 mWh

22:47:54   Connected standby   0:00:01   -   -

2022-10-05 07:26:22   Connected standby   0:00:35   1 %   404 mWh

07:26:57   Active   0:05:08   4 %   2,102 mWh

07:32:05   Connected standby   0:00:00   -   -

07:32:05   Active   0:10:48   59 %   30,550 mWh

07:42:53   Connected standby   0:00:00   -   -

14:59:59   Active   0:00:01   -   -23 mWh

15:03:12   Active   0:00:04   -   -519 mWh

19:17:04   Active   0:10:17   14 %   7,138 mWh

19:27:22   Connected standby   0:00:01   -   -

2022-10-06 17:11:19   Connected standby   0:00:00   -   -

17:46:37   Active   0:00:04   -   -1,143 mWh

17:47:15   Active   0:00:02   -   -139 mWh

17:51:16   Active   0:00:09   -   -

17:51:26   Active   0:29:23   20 %   10,141 mWh



   Usage history


History of system usage on AC and battery

   BATTERY DURATION      AC DURATION

PERIOD   ACTIVE   CONNECTED STANDBY      ACTIVE   CONNECTED STANDBY

2022-09-27   1:26:31   0:00:01      1:15:40   0:00:12

2022-09-28   7:14:27   0:28:01      1:53:17   0:20:18

2022-09-29   5:20:59   0:00:53      0:44:46   0:00:35

2022-09-30   7:10:21   0:53:17      1:17:06   0:28:19

2022-10-01   2:49:18   0:30:13      1:16:08   -

2022-10-02   1:23:38   -      1:14:44   0:05:16

2022-10-03   2:14:18   -      -   -

2022-10-04   6:24:45   2:00:41      1:27:54   0:06:27

2022-10-05   0:26:18   0:00:36      8:18:17   592621:33:11



   Battery capacity history


Charge capacity history of the system's batteries

PERIOD   FULL CHARGE CAPACITY   DESIGN CAPACITY

2022-09-27   38,693 mWh   53,015 mWh

2022-09-28   51,973 mWh   53,015 mWh

2022-09-29   52,093 mWh   53,015 mWh

2022-09-30   51,953 mWh   53,015 mWh

2022-10-01   51,594 mWh   53,015 mWh

2022-10-02   51,594 mWh   53,003 mWh

2022-10-03   51,709 mWh   53,015 mWh

2022-10-04   51,722 mWh   53,015 mWh

2022-10-05   51,893 mWh   53,014 mWh



   Battery life estimates


Battery life estimates based on observed drains

   AT FULL CHARGE      AT DESIGN CAPACITY

PERIOD   ACTIVE   CONNECTED STANDBY      ACTIVE   CONNECTED STANDBY

2022-09-27   5:40:34   -      7:46:38   -

2022-09-28   6:48:03   

12:16:31

130 % / 16 h      6:56:14   

12:31:17

128 % / 16 h

2022-09-29   6:44:03   

2:52:59

555 % / 16 h      6:51:12   

2:56:03

545 % / 16 h

2022-09-30   5:27:45   -      5:34:27   -

2022-10-01   2:14:54   

26:27:34

60 % / 16 h      2:18:37   

27:11:17

59 % / 16 h

2022-10-02   3:54:18   -      4:00:42   -

2022-10-03   5:03:12   -      5:10:52   -

2022-10-04   6:00:36   

36:10:22

44 % / 16 h      6:09:37   

37:04:37

43 % / 16 h

2022-10-05   0:34:46   

1:17:04

1246 % / 16 h      0:35:31   

1:18:44

1219 % / 16 h


Current estimate of battery life based on all observed drains since OS

install

Since OS install   4:32:57   -      4:52:31   -


[Edited the thread to add model name to the title]



Answers

  • devangspsingh
    devangspsingh Member Posts: 6

    Tinkerer

    Options

    see this


    i have also tried calibrating battery uninstalling battery driver

    resetting battery from that button on back but nothing helped

  • sajilal
    sajilal Member Posts: 1 New User
    Options

    I also face the same issue. i bought it on the recent Amazon Great indian festival. The first day I got a backup of 3 hours. i thought it was because its a performance beast. But even while staying idle, battery drains out qquickly. the battery charges very fast that I thought it was because of the quality of 135 watt charger. I searched youtube related to acer battery backup and charging. The shocking matter is that he gets around 8 hours backup. In the site it shows 9 hours. @acercare should definitely check this issue. Some days I get 3,4,5 hours backup. The battery software has some serieous issue that you should strictly check on that. Today, while I was attending autocad class i didn't even get 1 hour battery backup on full charge. I am not thinking of returning the product , but Acer should solve this issue with a software update. Kindly check the commet section of the youtube video . I also contacted the customer care. the calibration actually worked , but for only for a day. Also the charging issue still persists. Acer offers 0 to 100 in just ten minutes and drain in an hour. Thought if a PC is better

    https://youtu.be/v0tOLwvRa5E

  • Commodore_1995#
    Options

    Try uninstalling these drivers and then restarting windows:


    Is the problem still occurring? What is the bios version?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • devangspsingh
    devangspsingh Member Posts: 6

    Tinkerer

    Options

    NO this doesn't works sometimes the battery works fine but sometimes it is just terrible it just charges in 12mins.


    Bios version is : V1.04

  • devangspsingh
    devangspsingh Member Posts: 6

    Tinkerer

    Options

    ya i already checked that but it there is no particular solution for this problem.

  • Commodore_1995#
    Options

    Is there any option in acer care center, related to battery charging or calibration?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • devangspsingh
    devangspsingh Member Posts: 6

    Tinkerer

    Options
  • Commodore_1995#
    Options

    Have you checked the battery wear with the hwinfo64 program?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • pagnis91
    pagnis91 Member Posts: 8

    Tinkerer

    Options

    i am facing the same issue from almost 20 days now. i tried calling the acer technical support and did the troubleshoot as per there suggestion but still issue is not resolved. Please check the below details

    Installed batteries

    Information about each currently installed battery

    BATTERY 1NAMEAP20CBL

    MANUFACTURERCOSMX

    SERIAL NUMBER2549

    CHEMISTRYLION

    DESIGN CAPACITY53,015 mWh

    FULL CHARGE CAPACITY51,028 mWh

    CYCLE COUNT-


    looks like there some issue with the battery. Please suggest

  • useraspire543079
    useraspire543079 Member Posts: 6

    Tinkerer

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    im facing the same problem

    did you fix it?? please help!

  • useraspire543079
    useraspire543079 Member Posts: 6

    Tinkerer

    Options

    im facing the same problem

    did you fix it?? please help!

  • Shakkir
    Shakkir Member Posts: 1 New User
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  • darkmindz
    darkmindz Member Posts: 1 New User
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    updating bios will fix this issue

  • Puraw
    Puraw ACE, Member Posts: 10,142 Trailblazer
    Options

    Your model requires a 3-cell 15.2 V battery, 50Wh like the AC14B8K battery (see link)
    Compatible Models: Acer Aspire A615-51 A715-71 A517-51G N17C4
    https://batteryoneplus.com/battery-for-acer-a517-51g-a615-51-n17c4-aspire-a715-71

    The AP20CBL that you have is also 3 cell but capacity is 53Wh (too high), 11.55 V (too low) and more suitable for Chromebook and Travelmate laptops according to link below.

    IMO the AP20CBL is not the correct battery for your laptop, confirmed by this thread and the erratic battery report you posted. I would replace it for an AC14B8k. Your model is also not included on this list:
    https://www.laptop-battery-shop.com/acer-ap20cbl-31cp58270-1155v-4590mah-original-batteries-p-8991.html?language=en

  • devangspsingh
    devangspsingh Member Posts: 6

    Tinkerer

    Options

    I have found the solution for this problem.

    Acer have provided the updated version of bios i.e. 1.08 on its official site

    Download it and your problem will be solved!!!!

  • Puraw
    Puraw ACE, Member Posts: 10,142 Trailblazer
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  • manjeetMahiwal
    manjeetMahiwal Member Posts: 2 New User
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    bhai solve hui kya apki problem ? ye acer k software ki wjh se ho rha hai …acer care center m charge limit lgane pr