Acer Nitro 5 0% battery when using charger and without charger not starting

Anuj195
Anuj195 Member Posts: 4 New User

So I have this problem with my acer Nitro 5 2021 from past 2 days where laptop shows 0%charging when plugged in to the charger. I had a servicing from acer certified center 2 weeks ago regarding rainwater but the issue was solved as no water seeped inside the laptop and the service centre did full servicing of the laptop and now this problem.

There was an error displaying this embed. There was an error displaying this embed. There was an error displaying this embed.

Answers

  • sri369
    sri369 ACE Posts: 2,755 Pathfinder

    Check the battery wear. You can use a tiny utility like battery bar. Maybe your battery got totally discharged and is gone kaput.

    -----
    Karma...
    LIKE - if helpful
    ACCEPT - if helped resolve
  • Puraw
    Puraw ACE, Member Posts: 13,174 Trailblazer

    It looks like your battery is dead. Create a Battery Report in Windows by typing or pasting the following line in the Command Prompt: powercfg /batteryreport /output %USERPROFILE%\Desktop\battery_report.html

    Open the file "battery_report.html" on your Desktop (double click) and look at the Full Charged Capacity, if that is very low or blank you need to replace your battery ($50)

  • Have you tried disconnecting the battery from the motherboard?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Anuj195
    Anuj195 Member Posts: 4 New User

    This are my reports can anyone check them for any discrepancy

  • Anuj195
    Anuj195 Member Posts: 4 New User

    Yes I did but the issue still

  • Puraw
    Puraw ACE, Member Posts: 13,174 Trailblazer

    Incomplete, please sent the whole report not a screen shot.