Acer Nitro 5 0% battery when using charger and without charger not starting

Anuj195
Anuj195 Member Posts: 4 New User

So I have this problem with my acer Nitro 5 2021 from past 2 days where laptop shows 0%charging when plugged in to the charger. I had a servicing from acer certified center 2 weeks ago regarding rainwater but the issue was solved as no water seeped inside the laptop and the service centre did full servicing of the laptop and now this problem.

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Answers

  • sri369
    sri369 ACE Posts: 2,755 Pathfinder

    Check the battery wear. You can use a tiny utility like battery bar. Maybe your battery got totally discharged and is gone kaput.

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  • Puraw
    Puraw ACE, Member Posts: 13,165 Trailblazer

    It looks like your battery is dead. Create a Battery Report in Windows by typing or pasting the following line in the Command Prompt: powercfg /batteryreport /output %USERPROFILE%\Desktop\battery_report.html

    Open the file "battery_report.html" on your Desktop (double click) and look at the Full Charged Capacity, if that is very low or blank you need to replace your battery ($50)

  • Have you tried disconnecting the battery from the motherboard?

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  • Anuj195
    Anuj195 Member Posts: 4 New User

    This are my reports can anyone check them for any discrepancy

  • Anuj195
    Anuj195 Member Posts: 4 New User

    Yes I did but the issue still

  • Puraw
    Puraw ACE, Member Posts: 13,165 Trailblazer

    Incomplete, please sent the whole report not a screen shot.