How do I get my registered product to appear in My Products?

Options
Brink
Brink Member Posts: 3 New User

Support has assured me that my Aspire is registered and under warranty. However, I cannot access the information under my AcerID. When I contacted Support concerning this issue, I was told that it would take a few days for the information to propagate to the site. It has been over a week. Any suggestions?

Answers

  • Jack22
    Jack22 ACE Posts: 3,750 Pathfinder
    Options
    Click on 'Yes' if the comment answers your question!
  • Brink
    Brink Member Posts: 3 New User
    Options

    It is already registered...It just does not show under My Products.

  • billsey
    billsey ACE Posts: 31,722 Trailblazer
    Options

    Is there any chance there are two Acer IDs?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Brink
    Brink Member Posts: 3 New User
    Options

    I couldn't have created two with the same info...the site would not have allowed use of the same email address. Support says it is registered under my email address.

  • billsey
    billsey ACE Posts: 31,722 Trailblazer
    Options

    Then I'm at a loss to explain it. Support is the only ones who can change it through, so you will have to work with them on it...

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.