How do I get my registered product to appear in My Products?

BrinkBrink Member Posts: 3 New User

Support has assured me that my Aspire is registered and under warranty. However, I cannot access the information under my AcerID. When I contacted Support concerning this issue, I was told that it would take a few days for the information to propagate to the site. It has been over a week. Any suggestions?

FAQ & Answers

  • Jack22Jack22 ACE Posts: 3,305 Pathfinder
    Click on 'Yes' if the comment answers your question!
  • BrinkBrink Member Posts: 3 New User

    It is already registered...It just does not show under My Products.

  • billseybillsey ACE Posts: 26,955 Trailblazer

    Is there any chance there are two Acer IDs?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • BrinkBrink Member Posts: 3 New User

    I couldn't have created two with the same info...the site would not have allowed use of the same email address. Support says it is registered under my email address.

  • billseybillsey ACE Posts: 26,955 Trailblazer

    Then I'm at a loss to explain it. Support is the only ones who can change it through, so you will have to work with them on it...

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
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