i have a acer nitro 5 an515-54 and a few days ago my laptop has started to freeze up and i can't do much. I launch it as normal and everything is fine for a few minutes and then randomly i can't really do much i can't use the taskbar. the mouse isn't responsive. I opened the task manager and i realised that my browser uses a lot of memory close to 1000mb when idle. I updated to windows 11 and it didn't fix it then i went back to windows 10. i Factory reset the laptop and it still didn't fix the problem i don't know what to do please help.
[Edited the thread to add model name to the title]