i have a acer nitro 5 an515-54 and a few days ago my laptop has started to freeze up and i can't do much. I launch it as normal and everything is fine for a few minutes and then randomly i can't really do much i can't use the taskbar. the mouse isn't responsive. I opened the task manager and i realised that my browser uses a lot of memory close to 1000mb when idle. I updated to windows 11 and it didn't fix it then i went back to windows 10. i Factory reset the laptop and it still didn't fix the problem i don't know what to do please help.
[Edited the thread to add model name to the title]
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FAQ & Answers
Tinkerer
Tinkerer
You can try a factory reset using the steps in the link below.
https://support.microsoft.com/en-us/windows/recovery-options-in-windows-31ce2444-7de3-818c-d626-e3b5a3024da5#WindowsVersion=Windows_11
NOTE: Make sure to backup all the data before the reset.
Hope it will help you in some way.
Tinkerer
Tinkerer
Tinkerer
Thank you again
Tinkerer
Thank you
Tinkerer
the problem has come back, it works for a while and freezes just like previously.
Open Control Panel. Search 'restore point'. Click 'create a restore point' in left pane. If System Protection is turned on in the box that pops up, click System Restore button. Click next. Do you see an automatic restore point with a date stamp approximately when the freezing started again?
Tinkerer
I can't click the system restore button because it's gray and when I go to turn on the system protection it is gray too and I don't know how to turn on the system protection
Do you have a non- M crosoft virus scanner running in the background? Disable it or better yet uninstall it. Most folks don't need it. Then restart Windows and try again.