Touchpad Settings Disappeared After Update Aspire A515-43

jany1200
jany1200 Member Posts: 3 New User
edited May 2022 in Aspire Laptops
Hi,

After a recent update, my touchpad no longer has all the multi gesture settings that were available before. I can still move the cursor though. I’ve already tried everything I can think of from restarting, shutting down, checking for new updates, uninstalling and reinstalling the touchpad driver, downloading the two latest available touchpad drivers on the Acer website, and scanning for hardware changes in device managers. All to no avail :(

For some reason the I2C HID Driver has also disappeared and the PS/2 Compatible Mouse Driver appears to now be extremely outdated (6/21/2006) but it shows as the best driver already installed. Any suggestions?


{Thread was edited to add model name to the title}

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,458 Trailblazer
    edited May 2022
    Hi,
    Could you please post the full model name of the laptop, like AN5xx-xx, in the meantime, go to Acer Support site and download Serial IO driver for your model, then uninstall current Intel Serial IO drivers in Device manager under System devices, then install the driver you have downloaded from Acer support site.
    https://www.acer.com/ac/en/GB/content/drivers

  • Press ctrl+s in bios main tab and change touchpad to I2C.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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  • jany1200
    jany1200 Member Posts: 3 New User
    Hi,
    Could you please post the full model name of the laptop, like AN5xx-xx, in the meantime, go to Acer Support site and download Serial IO driver for your model, then uninstall current Intel Serial IO drivers in Device manager under System devices, then install the driver you have downloaded from Acer support site.
    https://www.acer.com/ac/en/GB/content/drivers

    Hi,

    I have the Aspire A515-43. I did not see a serial I/O driver on the website. It runs on the AMD Ryzen, and not Intel, so maybe that’s why I don’t see one? This is what’s under my System Devices:


  • 1. Update RTC reset behavior.2. Add ctrl+S to showSATA and Touchpad SCU Item3. Add "Acer Dock I" & "Acer DocK II" PXE ROM support. 1.07

    You have to press CTRL+S in the main bios tab!

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • jany1200
    jany1200 Member Posts: 3 New User
    Hi,

    I've now tried resetting my laptop to factory settings, but I didn't find the hidden OEM reset partition. Does this mean that it's a hardware issue? If so, how should I go about fixing it?
  • 1. Update RTC reset behavior.2. Add ctrl+S to showSATA and Touchpad SCU Item3. Add "Acer Dock I" & "Acer DocK II" PXE ROM support. 1.07

    You have to press CTRL+S in the main bios tab!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)