Helios Neo 16 RTX 4060 - Crashes even in Adobe apps, GMeet, games — anyone else?

HeliosNeo16
HeliosNeo16 Member Posts: 4 New User

Hey everyone,

Just wanted to ask, is anyone else facing GPU crashes or random instability on the Predator Helios Neo 16 (RTX 4060, 13700HX)?

In my case, it’s not just gaming —
Even when opening Adobe apps like Photoshop or Premiere, or trying to share my screen on Google Meet, the laptop sometimes flickers, crashes, or just randomly reboots.

I’ve already tried:

  • DDU clean uninstall and reinstall of the latest Nvidia drivers,
  • Installing drivers from Acer’s official website,
  • Full OS reset (fresh Windows setup).

None of it worked.

The laptop’s already had multiple motherboard replacements under warranty.
Some of the boards were dead on arrival (DOA) and had to be swapped immediately.
Others worked for a few days before starting to crash and glitch again.

Just trying to figure out if this is common with this model, or if I’m just super unlucky lol.

Would really appreciate hearing if anyone else faced something similar!

Thanks!

Answers