Touchpad stops working completely in "Swift Go 16" How to fix this problem please?

Tucky

Hi everyone!

I'm using Acer laptop "Swift Go 16" which was bought less than one year ago. Last week, the touchpad stopped working completely! I have tried all the solution of "fn + F2 or F6 of F7" but it was still dead. Could anyone please recommend me how to fix this problem please?

Thank you very much and looking forward to hearing some advice.

[Edited the thread to add issue detail]

Puraw

https://community.acer.com/en/discussion/721210/touchpad-stops-working-completely-in-swift-go-16-how-to-fix-this-problem-please

Hi, the easiest way to fix this is to restore the symbem to two weeks back, type Restore in Search and click on "Create a restore point" and on "System Restore" (see picture) with a date of two weeks back, you won't lose any data just the Windows updates, takes 40 minutes to do.

Diya1811

@Tucky

If your cursor will not move or your touchpad is not working at all:

1. Remove connected devices - Remove all devices that are connected to the system except for the power cord. This includes external keyboard, mouse, flash drives, hard drives and other peripherals.
2. Enable/disable your touchpad - Many systems allow you to turn the touchpad On or Off by pressing a key combination. On most models it is FN + F7 or FN + F2, but could also be a different function key. The touchpad function key will be labeled with one of the images below.
   
3. Restart your computer - Restarting your system may help your touchpad start responding again.
4. Reset BIOS or UEFI to default settings - Some systems have touchpad settings in the BIOS/UEFI.
5. Reinstall touchpad drivers - Missing or incorrect drivers may cause your touchpad to not work properly. You can try downloading and installing the latest driver from our Acer Drivers and Manuals page. You may need to attach an external mouse to complete this process.
6. Restore Windows- Newer versions of Windows allow you to restore your operating system without losing your personal data. Make sure you select the option to Keep my files.

If you can move your cursor but are having problems with cursor speed, erratic behavior or tapping and clicking:

1. Adjust touchpad sensitivity - If your cursor is moving too fast or too slow, you can try changing your touchpad sensitivity.
2. Disable tap to click - Accidentally making contact with the touchpad when typing can cause the cursor to jump around or leave the window.

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Axxo

Update touchpad drivers
Open Device Manager.

To find touchpad devices, select Human Interface Devices or Mice and other pointing devices, then right-click the device you'd like to update.

Select Update Driver.

Reinstall touchpad drivers
Open Device Manager.

Right-click the name of the device, then select Uninstall device.

Select Uninstall and then restart your PC.

Windows will attempt to reinstall the driver.

If Windows doesn't find a new driver and reinstalling the driver doesn’t help, contact your PC’s manufacturer for help.

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