Need a Charger adapter : unable to identify laptop model, Serial Number and SNID not recognized

Greenlion57
Greenlion57 Member Posts: 2 New User

Hi, I need to get a new charger for my laptop. I've no idea what the model is and when I go to the support site the serial number and SNID aren't being recognised. Any suggestions as to how I can get the model name please?

[Edited the thread to add issue detail to the title]

Answers

  • billsey
    billsey ACE Posts: 35,102 Trailblazer

    Your full model number is usually on the same sticker as your serial number, it should look something like xxxxx-xxx-xxxx. Using that you can search for a power adapter, or ask here and we can give you specs and the part number, unless the system is too old in which case we can usually only point to third party suppliers.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Diya1811
    Diya1811 Ally Posts: 276

    @Greenlion57

    If you're unable to find the label with your device's Serial Number and SNID, you can use the AcerSense application to locate both of these identifiers. You can download and install AcerSense using the steps outlined. Kindly check the link below :

    How to Download and Install AcerSense - Acer Community

    How to Find Your Serial Number or SNID in AcerSense - Acer Community

    Click on "Yes" if it answers your question or Click on "Like" if you find my answer useful

  • Greenlion57
    Greenlion57 Member Posts: 2 New User

    Many thanks for your replies which have helped me identify the model I have. Looks like it's pretty old so finding a genuine adapter/charger might be difficult