Touchpad Freezing Issue on Acer Swift SF14-73

kshisgod
kshisgod Member Posts: 1 New User

I am experiencing an issue with my Acer Swift SF14-73 laptop. My touchpad works perfectly fine for every task and in all applications, except when I browse YouTube using Chrome or Microsoft Edge. While on YouTube, the touchpad cursor freezes. To temporarily resolve the issue, I need to press F10 twice (to lock and unlock the touchpad).

This problem occurs consistently only when using YouTube and interrupts usability.

I have already tried the following steps without success:

  1. Confirmed the touchpad driver is updated to the current version.
  2. Updated both browsers and Windows to the latest versions.
  3. Scanned for malware using Windows Security.

Please advise on further steps to resolve this issue or if any diagnostics are required.