How can I solve the thermal trottling and power throttling problems on my Helios 300?

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  • aphanic
    aphanic Member Posts: 959 Seasoned Specialist WiFi Icon
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    Ohhhh I see, I found it refreshing when I saw that my A515-54G came with a mounting bracket for a secondary SATA drive in the box, as in, "hey man, we're cool with you opening the laptop, no problem".

    Even if the servicing manuals are under wraps, I appreciated that openness towards enthusiast people.
  • busu3
    busu3 Member Posts: 552 Seasoned Specialist WiFi Icon
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    xapim said:
    aphanic in the US/CA they are illegal for a long time now in the EU thy are not but most manufactures do not seal them at least here in the UK they just re-seal them after it goes back to warranty for some reason to assure their engineers work has not been tampered with thats a common practice and yes youre completely correct when contacting the support if you say that you opened it its done forget it in my personal view you should be entitled to upgrade and repasted as long as you do not damage anything because if you do and then go to claim warranty theres no way thats going to happen i optimised/undervolted and repasted mine with krynaut the first week i got it dropped the temps 25+  also upgraded ram to 32gb hyperx 2666  (which i sold to a co worker with a nitro 5 8th gen and swapped for 32gb vengeance 2400 7th gen cpus only support 2400mhz no point in having 2666)   and a 2tb wdblue 3d nand ssd also bought a 3 year extended warranty after all this is a long term expensive investment i bought it in april 2018 still have warranty till next year never needed it and hope i wont but its well worth it i barely touch it now its juts remote access as i use my shadow vm instead but if i need it its here  :)
    Its possible to get 3 year warranty once the 1 year warranty expires?
  • Benkij
    Benkij Member Posts: 42 Enthusiast WiFi Icon
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    xapim said:
    Benkij dont use xtu use ts instead check here and if the temps are still high you need to get it repasted either yourself if you can with kryonaut or similar without voiding your warranty or send it back to acer to get it repasted with stock paste good luck :)
    I downloaded the throttlestop, now I'm start testing.
  • Benkij
    Benkij Member Posts: 42 Enthusiast WiFi Icon
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    The first impressions are extremely good. I have a slight increase in FPS and had none throttling at all. Also in hun the acer service can make the repaste and they said, it is required too.
  • Benkij
    Benkij Member Posts: 42 Enthusiast WiFi Icon
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    After a lot of hours of gaming, the results are pretty nice. I had only once throttling, using the Throttlestop, and the avg temp was 85'C. Once the laptop rebooted itself, but in the description the maker said that can be happened.
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited August 2020
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    Benkij glad you had sorted it  personally i would repaste it with kryonaut or similar if youre able to without voiding your warranty also when your ready please accept the answer(s) that helped you solve your issue to mark the thread as solved so anyone with similar issues may find it quickly when searching :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • xapim
    xapim ACE Posts: 7,257 Pathfinder
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    busu3 no you need to buy extended warranty (if available in your country not all have it) at least one month before the ITW expires after expired you cant extend it not sure if acer would even sell you warranty  after the original expired but i dont think so 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Benkij
    Benkij Member Posts: 42 Enthusiast WiFi Icon
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    So finaly I have got back my laptop from the service. It turned out, the vents didnt had enough place to work out the air (roughly 1cm) and that was the main reason, why the pc had heat problems. I have used the kryonaut, which you recommended for me.

    The results: avg 15 + fps in cod mw, avg temp reduced almost 20'C. The peak temp was only 88'C and the avg was 74'C.

    Also xapim, the throttlestop worked fine, but it crashed my pc a lot. I will accept all the answers which helped me out right after this comment.

    So I realy appreciate your help!
  • busu3
    busu3 Member Posts: 552 Seasoned Specialist WiFi Icon
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    Benkij said:
    So finaly I have got back my laptop from the service. It turned out, the vents didnt had enough place to work out the air (roughly 1cm) and that was the main reason, why the pc had heat problems. I have used the kryonaut, which you recommended for me.

    The results: avg 15 + fps in cod mw, avg temp reduced almost 20'C. The peak temp was only 88'C and the avg was 74'C.

    Also xapim, the throttlestop worked fine, but it crashed my pc a lot. I will accept all the answers which helped me out right after this comment.

    So I realy appreciate your help!
    Your welcome!
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
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    Benkij if TS crashed u need to lessen the undervolt voltage (in this case decrease it) even if its the same exact cpu doesnt behave the same exact way its the silicone lottery unfortunately


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Benkij
    Benkij Member Posts: 42 Enthusiast WiFi Icon
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    Oh, I see. When I need to use it again, I'll do that for sure! Thankfuly for now on I dont need to use even XTU