Spin513-54N Keyboard backlight stopped working

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  • OasisHaq
    OasisHaq Member Posts: 10

    Tinkerer

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    Opened up my computer and checked my KBBL1 connection too. It looks good. Someone, please post something to help me with this issue. This is an essential function that was taken away, I need my backlight back. 
  • BlindOptimism
    BlindOptimism Member Posts: 3 New User
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    OasisHaq said:
    Wow that is a really drastic measure. I'll try it tonight
    Did this fix it?
  • OasisHaq
    OasisHaq Member Posts: 10

    Tinkerer

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    OasisHaq said:
    Wow that is a really drastic measure. I'll try it tonight
    Did this fix it?
    No it didn’t. Not at all. Just reinstalled all my apps and back to square one. 
  • Commodore_1995#
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    Have you tried to reset the battery?
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  • jmd77
    jmd77 Member Posts: 1 New User
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    Hi, any luck with this?
    I've the same issue, tried battery reset, BIOS options, etc. No changes. 
  • OasisHaq
    OasisHaq Member Posts: 10

    Tinkerer

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    so i had it sent to acer for repair. First off, amazing service. Took one day to deliver and they fixed my laptop in three days and sent it back one day shipping. They apparently replaced the keyboard deck and it resolved the issue. So i guess mine was a hardware issue. This new keyboard def feels a lot different than the prior. Idk what it is but it feels snappier and the keys are more matte than prior. Overall, extremely happy with the service :)