Acer Nitro 7 plugged in but not charging

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  • Commodore_1995#
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    They reported what the problem was when you received the notebook.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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      egydiocoelho Trailblazer
     
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  • SophieLophie
    SophieLophie Member Posts: 1 New User
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    I had this problem sep 2019 (less than a month after buying it). Sent it in, and they had to replace the battery. Been working perfectly for about 8 months now, but suddenly the same problem appeared again..
  • Commodore_1995#
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    @SophieLophie Ideally, you should create a new topic and add me by placing an @.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Brazilrome
    Brazilrome Member Posts: 19 Troubleshooter
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    Today i get message to Acer that my laptop is fix and they send it back to me. I ask what they do the laptop. They answer that they change the battery and update BIOS. Let see and hope it works now. I let you know when i get laptop back.
    Inresting part is that, before i send it Acer, i update the Bios and it doesn't do any good. Let see.
    Laptop works fine about week and now same problem again. It’s not charge when laptop is connect to the power source.
    send it back to Acer today for Fix.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 97,747 Trailblazer
    edited June 2020
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    There was a user who solved a similar problem just by disconnecting the battery:  https://community.acer.com/en/discussion/601459/predator-laptop-doesnt-turn-on
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Brazilrome
    Brazilrome Member Posts: 19 Troubleshooter
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    There was a user who solved a similar problem just by disconnecting the battery:  https://community.acer.com/en/discussion/601459/predator-laptop-doesnt-turn-on
     Yeah,  i allready try that works two days and same problem come back. Because the Interol battery it’s not the solutions you open you laptop every two days.
  • Brazilrome
    Brazilrome Member Posts: 19 Troubleshooter
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    There was a user who solved a similar problem just by disconnecting the battery:  https://community.acer.com/en/discussion/601459/predator-laptop-doesnt-turn-on
     Yeah,  i allready try that works two days and same problem come back. Because the Interol battery it’s not the solutions you open you laptop every two days.