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Where is the camera driver for Aspire Switch SW5-015 Windows 10 32-bit?

eligweeligwe Posts: 5Member

Tinkerer

Ever since the Windows 10 update, my notebook's web camera has stopped working. I am following this guide from Acer. I found my model's drivers here, but there is no "Patch" tab on the driver webpage. I've also tried using Acer Care Center to find the driver and there is one available called "Chipset Driver". I've tried installing it, but it never works. I heard that this chipset driver is necessary to update the webcamera. I'm on Windows 10, version 1909. I've also installed all the latest updates in Windows 10.


FAQ & Answers

  • eligweeligwe Posts: 5Member

    Tinkerer

    Does anybody know if it's possible to download the old driver for Camera Sensor OV2722? It was corrupted with a Windows 10 update a while ago. I cannot roll it back from Device Manager.
  • I believe that driver is provided by Microsoft so should be reinstalled automatically if you fully uninstall the bad one. When uninstalling make sure you check the box to remove files so they'll have to be re-downloaded for reinstallation.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • WaaweWaawe Posts: 14Member

    Tinkerer

    Have been trying to solve the issue for years now, to no avail, searched high and low, nothing helps. Bought a laptop without a working camera.  390EUR down the drain... 
  • billseybillsey Posts: 8,222ACE Trailblazer
    @Waawe if you have a similar problem that isn't solved by the suggestions in this thread, you should likely start a new thread so we can look at your specific issue.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • WaaweWaawe Posts: 14Member

    Tinkerer

    It is here: https://community.acer.com/en/discussion/541565/acer-aspire-switch-10-webcam-wont-be-detected/p1

    no need to weed the forum with the same issue over and over again. :-) I have searched the internet on a number of occasions and no one ever reported fixing this particular issue, although experienced by many. :-(
  • JackEJackE Posts: 19,201ACE Trailblazer
    Sorry. Apparently no one has yet wanted to try the ALT+F10 factory reset to try to revive the camera. You could be the first!  If it works, you'd probably be a hero to some folks. If not, well then you'd know that you likely have a hardware issue.  :)   Jack E/NJ
    Jack E/NJ
  • eligweeligwe Posts: 5Member

    Tinkerer

    JackE said:
    Sorry. Apparently no one has yet wanted to try the ALT+F10 factory reset to try to revive the camera. You could be the first!  If it works, you'd probably be a hero to some folks. If not, well then you'd know that you likely have a hardware issue.  :)   Jack E/NJ
    Actually, I have tried it and it does not work. Windows Update does not update the driver neither does trying through Device Manager, unfortunately. I don’t think a compatible driver was made for this camera for Windows 10.
  • JackEJackE Posts: 19,201ACE Trailblazer
    edited January 24
    As noted earlier, if a full erase-everything ALT+F10 factory Win8.1 or factory Win10 reset was unsuccessful, then it's a likely camera hardware failure. You can try DriverBoooster or similiar freeware driver tools to see if they pick up anything new that might resolve the issue. Jack E/NJ
    Jack E/NJ
  • Fred100Fred100 Posts: 1Member New User
    I has a similar problem with my Switch SW5-012 - the webcam wasn't working and it didn't appear in device manager. Installing the Intel Atom platform drivers fixed it. I was looking for specific webcam drivers so this wasn't immediately obvious. Someone else also mentioned installing the platform drivers in another post
  • JackEJackE Posts: 19,201ACE Trailblazer
    Thanks for your report. Jack E/NJ
    Jack E/NJ
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