HELP ME - XN253Q Pbmiprzx Problems - Support won't fix it.

Midnight_Blue_62

Hi Acer-Manny and fellow Acer support,

I noted your post here:
https://community.acer.com/en/discussion/418751/line-down-the-middle-overlapping-image
https://community.acer.com/en/discussion/552107/getting-the-dreaded-line-down-middle-bug-here-and-there-xb271hu-predator-issue

Where you explain the gsync module firmware problems on a previous monitor. I just bought a XN253Q last month and immediately started having the exact same issue with pixels being shifted to the edge of the screen, spoke to support about updating firmware on a 2019 monitor, (Manufacture Date = June 2019) sent it in, and they did not fix or update the firmware at all. How can I get support to fix this?????? I even attached screen shots to the monitor when sending it in to Acer showing the problem.

How can i get someone to fix this after already sending in for service to no avail?

MidnightBlue

Manny-Acer_Retired

Hi Midnight_Blue_62,

The reference links are for a different model, just to clarify, the Acer Forum Discussions were designed as a peer to peer support community where Acer users help other Acer users. Although this community is not a direct portal to Customer service, many Acer employees read the various topics posted here and you will notice that some Acer employees interact with members when appropriate. But primarily we want the community to be a place where members can exchange their own advice and ideas.

I don't see a firmware update as we have no history of this issue for this model, please send me a private message with the serial number of your monitor.

Thanks in advance,
Acer-Manny