Acer Switch Alpha 12 active stylus not working

Juli1314
Juli1314 Member Posts: 2 New User
edited November 2023 in 2019 Archives
The pen for my switch alpha 12 stopped working from one moment to the next. I was using it just fine to write, now it doesn't connect to my pc anymore.
I have tried updating the drivers.
This all happened with a new battery, but I tried replacing it, just to be sure. Didn't work. What can I do to get the pen to work again?

Answers

  • @Juli1314

    Hi,

    I understand that the problem started with the new battery..

    Sometimes battery arrived might have installed backwards.  So when you replace the battery, please install it the right way.   When you place the new battery the correct way and after a few minutes (10??) it will start to work.  

    Also go through the details on the link given below

    https://community.acer.com/en/discussion/532250/acer-active-stylus-not-work-switch-alpha-12

    https://community.acer.com/en/discussion/553050/why-isnt-my-active-stylus-working

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  • Juli1314
    Juli1314 Member Posts: 2 New User
    The problem did not start with the new battery, I had already switched the battery 3 times long before that with no problems.

    I have tried all the solutions on other posts, none worked.
  • Balatekie
    Balatekie ACE Posts: 1,353 Pioneer
    Hi!!

    @Juli1314  

    Did the stylus came along with the computer package? If so and if your computer is under warranty, I recommend you to contact Acer Technical Support https://www.acer.com/worldwide/ in your region and look for stylus replacement options. 
     :) If you think I've answered your question, please hit the Accept Answer:)