My aspire laptop running slow after water was splashed from below the back case

2

Answers

  • burriforte
    burriforte Member Posts: 25 Troubleshooter
    OK, I think I found something. If my computer is only on battery power and I put it to sleep and wake it again, speed goes up to 3.80 GHz, but once I plug in the power adapter and put my computer to sleep and wake it up again, the speed goes back down to 0.39 GHz.  
    If the speed is up, and I plug in the adapter, the speed does not go down to 0.39 GHz. It only lowers between 3.40GHz and 3.60 GHz and sometimes goes higher to 3.78GHz. 
    Do you think there is a problem with the adapter? Windows does not complain for the power supply.
  • JackE
    JackE ACE Posts: 44,864 Trailblazer
    Excellent observations burriforte  !!!!  No, I don't think there is a problem with any hardware here. Another Win10 bug maybe? Please check your ControlPanel power plan to make sure it's still set to High Performance mode. Other users have similarly reported that after sleep simply unplugging and re-inserting the charger plug will often trigger higher speed again. Sleep seems to trigger PowerSaver mode when plugged in even though the power plan is set to High Performance. I hope to get some of our forum experts to take a look your report and comment. Thanks. Jack E/NJ


    Jack E/NJ

  • burriforte
    burriforte Member Posts: 25 Troubleshooter
    Hi Jack, thanks for your help. 
    Now I am facing the problem again. I am stuck at 0.39 GHz. Probably the sleep mode trick works when the battery power is very low. Now that the battery is almost full, speed is stuck. 
    I have tried the following: 
    - set the power plan mode to high performance
    - unchecked "turn on fast start-up"
    - set computer to sleep mode and started it back again
    - unplugged and plugged the power cable

    still not working. Not sure what to do at this moment.
  • I will not solve the problem, but have you tried to reset the internal battery? Also, are you using windows 10 version 1903?
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  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    this kind of issue can be triggered by:
    1) BIOS (yours is the latest)
    2) Intel drivers - i would try to update from Intel's website
    3) windows bug
    I'm not an Acer employee.
  • burriforte
    burriforte Member Posts: 25 Troubleshooter
    I will not solve the problem, but have you tried to reset the internal battery? Also, are you using windows 10 version 1903?
    I have this version of windows: windows 10 enterprise 1903, as you suggested.
    I have performed before battery reset by pressing the power button for 15 seconds, but did not help. I see that Acer has a pinhole under the computer. I will try that as well and see what will happen.
  • JackE
    JackE ACE Posts: 44,864 Trailblazer
       After you're done with the pinhole reset, go to this link download and run the Intel Driver Update tool to see if it finds any newer drivers that should be installed on your system https://www.intel.com/content/www/us/en/support/detect.html

    Jack E/NJ


    Jack E/NJ

  • burriforte
    burriforte Member Posts: 25 Troubleshooter
    Solved, finally!!
    I use Driver Easy to check for the latest driver updates. Yesterday, I installed an update of Windows 10. Today, Driver Easy informed me of a new update for "Intel(r) chipset SATA/PCIe RST Premium Controller". I installed it and tried again with a restart, a shut down, but did not work. I was able get higher speed by putting my computer to sleep. The battery level was 53%. 
    I had previously done a battery reset by pressing the power button for 15 seconds, but that did not help. After I had tried the points above, I did a reset of the battery via the pinhole which is found on the back of the computer. Pressed for 5 seconds and left my computer for 5 minutes powered down. Started my computer and speed seems OK now. I hope it does not play some tricks later on. 
  • Keep testing the notebook and post the result.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • burriforte
    burriforte Member Posts: 25 Troubleshooter
    :( it did not work. It does not work when the power adapter was on. I had to disconnect it, put it to sleep, and then speed went up.
  • Is the processor 100%, minimum and maxium here?
    hero

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
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  • burriforte
    burriforte Member Posts: 25 Troubleshooter
    yes, it is 100% for both max and min.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,305 Trailblazer
    edited July 2019
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • JackE
    JackE ACE Posts: 44,864 Trailblazer
    Also try the Intel update tool if you haven't already https://www.intel.com/content/www/us/en/support/detect.html

    Jack E/NJ

    Jack E/NJ

  • burriforte
    burriforte Member Posts: 25 Troubleshooter
    I tried it and it says I have the best version of software for this driver.
  • burriforte
    burriforte Member Posts: 25 Troubleshooter
    JackE said:
    Also try the Intel update tool if you haven't already https://www.intel.com/content/www/us/en/support/detect.html

    Jack E/NJ
    I did it yesterday and there was only one update for Intel® UHD Graphics 620. However it gave me an error as the driver was not validated for this machine, something like that. If I try to update via the Device manager, it tells me I have the latest version. 
  • burriforte
    burriforte Member Posts: 25 Troubleshooter
    edited August 2019
    At this moment I can't increase the speed, even if put my computer to sleep. I tried to reset the battery again, but no luck. It still remains at 0.39 GHz.

    Is it possible to do a BIOS reset on Acer aspire?
  • Have you tried reinstalling windows by pressing alt + f10 before the acer logo?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • burriforte
    burriforte Member Posts: 25 Troubleshooter
    edited August 2019
    I just did reinstall it, and it did not help :( I am really disappointed.
    It is a fresh reinstall and it is still showing 0.39GHz. It is so slow that I have to wait seconds for before I can type the next letter. 
    I will send the laptop to the shop where I bought it.
  • I think it is the best alternative.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)