Predator Triton 700 touch pad is not working after installing 1903 version of windows.

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13

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  • AdamsFrank
    AdamsFrank Member Posts: 60 Troubleshooter
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    @egydiocoelho there is no upper and lower filters
  • Commodore_1995#
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    Have you checked those subkeys?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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      egydiocoelho Trailblazer
     
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  • Commodore_1995#
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    Also, what happens when you press fn + f7 to turn the touchpad on and off?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
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    AdamsFrank looking at what was already tried at this thread and nothing worked personally i would send it back for warranty repair (if still on warranty) if not take it to a repair shop and ask them to check it and give you a quote as this starts to seem a hardware issue to me as most of the software fixes were already tried by @egydiocoelho


    https://www.userbenchmark.com/UserRun/11532543

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    I'm not an Acer employee. (just here to help in the best way i can)
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  • AdamsFrank
    AdamsFrank Member Posts: 60 Troubleshooter
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    @egydiocoelho nothing happened in fn+f7
  • Commodore_1995#
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    I do not think it's a hardware problem @xapim! The problem occurred after upgrading from windows to version 1903! I think it still can try to use the alt + f10 command to reinstall the original windows 10! We have not yet tried this option @AdamsFrank!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AdamsFrank
    AdamsFrank Member Posts: 60 Troubleshooter
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    @egydiocoelho
    I tried reset and install older version too .nothing changed
  • Commodore_1995#
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    Could you verify that the same problem occurs when you use a live ubuntu distribution? It is not necessary to install linux, but you can check if the same problem occurs in another operating system!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AdamsFrank
    AdamsFrank Member Posts: 60 Troubleshooter
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    @egydiocoelho
    how to install ubuntu? when I reinstall older windows version mouse pad is not working in installation process to
  • Commodore_1995#
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    Do it:
    First convert the pendrive to gpt like this:


    Extract the iso to the USB stick or USB stick and restart the notebook!
    Then create a password in setsupervisorpassword in uefi and disable secureboot! Also activate the f12 boot menu function and press f10 to save when exiting. Once you exit uefi, press f12 and select the pendrive with ubuntu. It will appear an option in which you can test ubuntu using the USB stick or stick and choose this option! Make sure the touchpad works!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Commodore_1995#
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    Were you able to solve the problem with the touchpad?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AdamsFrank
    AdamsFrank Member Posts: 60 Troubleshooter
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    @egydiocoelho I ordered new touch pad I will tell you when it got fixed
  • Commodore_1995#
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    Ok my friend!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Commodore_1995#
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    The problem has been fixed @AdamsFrank?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • XdxD
    XdxD Member Posts: 1,583 Community Aficionado WiFi Icon
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    In that 1st page picture of your Device Manager showing an exclamation sign, what was the error? I too had similar problem after upgrading to 1809 from 1803 and then I updated the driver by selecting "Search automatically online" in device manager. That installed some newer version and every gesture worked for me for the 1st time since I got this Predator notebook.
    Trying to do my best here - Your happy Predator owner =)!
  • AdamsFrank
    AdamsFrank Member Posts: 60 Troubleshooter
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    @XdxD
    the error is
    This device cannot start. (Code 10)
    A request for the HID descriptor failed.
  • Commodore_1995#
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    Did this happen again, even replacing the touchpad?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AdamsFrank
    AdamsFrank Member Posts: 60 Troubleshooter
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    @egydiocoelho
    i didn't replace yet waiting for the part
  • XdxD
    XdxD Member Posts: 1,583 Community Aficionado WiFi Icon
    edited July 2019
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    I know you might find it silly but would you mind installing the touchpad driver from Acer site again? My touchpad's Hardware ID has ELAN mentioned while that is not the case for your ID.
    Trying to do my best here - Your happy Predator owner =)!
  • XdxD
    XdxD Member Posts: 1,583 Community Aficionado WiFi Icon
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    https://community.acer.com/en/discussion/comment/704204/#Comment_704204
    Try this but with the driver of your PC model once.
    Trying to do my best here - Your happy Predator owner =)!