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Acer Predator Triton 700 PT715-51

ElgauchioElgauchio Posts: 22Member Networker
Hi I have Predator triton 700 pt715-51
spec 
i7-7700hq 3.8ghz
32gb ram 2400mhz
1tb ssd raid.
gtx 1080
gsync 120hz

my problem is that there is random stuttering play.

exchanged motherboard, processor, cooling.

Win10 pro.

- win10 perfomance settings!

- nvidia maximum perfomance settings.

During the game, 78-80 fps fall to 28 after 80 fps.

temperature during play: CPU: 69-70C GPU: 65-69C

I've tried so many things.  gsync off, vsync on.  60hz then 120hz.  I can't figure out what's wrong.

i tried the rtss.. —> it doesn't help either..

I tried to make the game settings from maximum settings to low settings. stuttering low settings and to ultra settings.

acer care service said it had no trouble with the laptop.

even for some reason stuttering.... :( 

can anyone help?  or such a problem.

would appreciate any ideas!!!

Thanks..... and.... thanks!!!

Best Answers

  • JackEJackE Posts: 15,422 Trailblazer
    Accepted Answer
    If you haven't tried a full erase-everything ALT+F10 cold boot factory re-set, then yes it is probably the best way to rule in or rule out a hardware issue. But it is a major task and difficult to test with the games you're playing unless automatic Win10 updates are temporarily postponed. Before trying anything else, try turning of the CPU virtualization options in the BIOS advanced tab to see if that might be affecting these games. Jack E/NJ
  • ElgauchioElgauchio Posts: 22 Networker
    Accepted Answer
    Thank you.
    INTEL VTX DISABLE
    INTEL VTD DISABLE

    Now there's no stuttering!!!!
    Thanks man!!!
  • JackEJackE Posts: 15,422 Trailblazer
    Accepted Answer
    Congrats on your success. But don't forget that you've turned them off if you ever want to run another operating system in 64-bit virtual mode. Jack E/NJ
«1

FAQ & Answers

  • JackEJackE Posts: 15,422ACE Trailblazer
    >>>During the game, 78-80 fps fall to 28 after 80 fps.>>>

    (1) Is battery near 100% charged and charger plugged in BEFORE you start the game?

    (2) If yes, about how many minutes after starting the game does FPS drop?

    (3) Do you have the 180watt 9amp charger or the 230watt 12amp charger?

    Jack E/NJ
  • ElgauchioElgauchio Posts: 22Member Networker
    Hi.

    (1) YES!

    (2) immediately!
    as early as the game starts...

    (3)

  • JackEJackE Posts: 15,422ACE Trailblazer
    At the elevated command prompt, enter 'powercfg /batteryreport'. Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser. Compare design capacity with full charge capacity. Post screenshot if possible. Jack E/NJ

  • ElgauchioElgauchio Posts: 22Member Networker

    Okay, thanks!



  • JackEJackE Posts: 15,422ACE Trailblazer
    Looks good.

    (1) In what game(s) are you seeing this drop?

    (2) Has it always dropped before & after the replacing the mainboard & thermal module?

    Jack E/NJ
  • ElgauchioElgauchio Posts: 22Member Networker
    (1) I play with them FFXV, Hellblade,A Plague Tale, Devil May Cry 5 (here, for example, 4k is no lag), Witcher 3, Assa origins - odyssey, 
    Shadow of the Tomb raider.

    i don't understand because if the graphic setting is completely removed i shouldn't stuttering it?

    (2) yes, stuttering before and after!
    (Acer care service wrote no trouble for the laptop. but something is still bad.  I have no idea... :( )
    I put the system over re install.  it doesn't help either..

  • JackEJackE Posts: 15,422ACE Trailblazer
    >>>Devil May Cry 5 (here, for example, 4k is no lag)>>>

    Why do you think it doesn't happen with this game? Jack E/NJ
  • ElgauchioElgauchio Posts: 22Member Networker
    I do not know.  would the other games be so un optimized?
  • JackEJackE Posts: 15,422ACE Trailblazer
    Press WIN+R. Enter 'msinfo32'. Please post screenshot of result if possible? Jack E/NJ
  • ElgauchioElgauchio Posts: 22Member Networker


    all drivers have been downloaded from the acer site, except for intel hd graphic!

    this is written in the installation:   this computer does not count as a minimum set of software installation.





  • JackEJackE Posts: 15,422ACE Trailblazer
    Do you recall if BIOS firmware version is factory-installed? Jack E/NJ
  • ElgauchioElgauchio Posts: 22Member Networker
    long ago i put up the latest update.
    it has been updated since unchanged.
    can you reset the bios? to the factory version?
  • JackEJackE Posts: 15,422ACE Trailblazer
    Did the same issue happen with the factory installed firmware? Jack E/NJ
  • ElgauchioElgauchio Posts: 22Member Networker

    When I bought it, that was the problem. maybe a reset would help.
  • ElgauchioElgauchio Posts: 22Member Networker
    I just asked the service now.  restarted the bios. 
    I don't know what's wrong.
  • JackEJackE Posts: 15,422ACE Trailblazer
    Accepted Answer
    If you haven't tried a full erase-everything ALT+F10 cold boot factory re-set, then yes it is probably the best way to rule in or rule out a hardware issue. But it is a major task and difficult to test with the games you're playing unless automatic Win10 updates are temporarily postponed. Before trying anything else, try turning of the CPU virtualization options in the BIOS advanced tab to see if that might be affecting these games. Jack E/NJ
  • ElgauchioElgauchio Posts: 22Member Networker
    unfortunately the bios are disabled.
    Intel vtd vtx tbt detection gain is available only..
    I haven't tried ALT + F10 yet.
    I look!


  • ElgauchioElgauchio Posts: 22Member Networker
    Accepted Answer
    Thank you.
    INTEL VTX DISABLE
    INTEL VTD DISABLE

    Now there's no stuttering!!!!
    Thanks man!!!
  • JackEJackE Posts: 15,422ACE Trailblazer
    Accepted Answer
    Congrats on your success. But don't forget that you've turned them off if you ever want to run another operating system in 64-bit virtual mode. Jack E/NJ
  • ElgauchioElgauchio Posts: 22Member Networker
    Hi.
    came back again stuttering..

    i download latencymon
    you don't know what it is?

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