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Black Screen Ph 317- 52

RonnybRonnyb Posts: 16Member New User
Hi 

i Have a problem with black screen. the laptop works fine with an external screen. I had it for just a month :-(

I have tryed installing the Bios , but get this Message : 

The Version of ROM file is not newer than that  of the BIOS.

Someone who can help me ? 
«1

FAQ & Answers

  • MaClaneMaClane Posts: 6,194ACE Pathfinder
    Good afternoon Ronnyb !

    First, what is the exact model of your laptop?
    Example: Acer Predator Helios 300 317-52-77A4


    Se minha resposta foi útil, deixe um "Curtir", marque como "Solucionado" e clique em "Promover"!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a like, flag as "Fixed" and click "Promote"!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™

    For users of the English, Spanish, French and German Community, I will be using Google Translate!

                             ACE Pathfinder 2014 - 2019                          


  • RonnybRonnyb Posts: 16Member New User
    317-52-70u8
  • MaClaneMaClane Posts: 6,194ACE Pathfinder
    Is the screen on the laptop always black?
    Since when does this happen?


    Se minha resposta foi útil, deixe um "Curtir", marque como "Solucionado" e clique em "Promover"!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a like, flag as "Fixed" and click "Promote"!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™

    For users of the English, Spanish, French and German Community, I will be using Google Translate!

                             ACE Pathfinder 2014 - 2019                          


  • egydiocoelhoegydiocoelho Posts: 16,435ACE Trailblazer
    When you enter the BIOS, does the notebook display show the bios image?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em promover! If you liked my answer, mark it as a solution by clicking on Promote!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • RonnybRonnyb Posts: 16Member New User
    the notebook display is blacl all the time , it only Works on an external screen. the screen did og black yesterday , but rest of the Laptop seems to work fine
  • RonnybRonnyb Posts: 16Member New User
    i read an newspaper online , went to the Kitchen . and when i came back the screen was dead. tryed to read up and install the bios. but got the Message : The Version of ROM file is not newer than that  of the BIOS.

    when trying to install it
  • MaClaneMaClane Posts: 6,194ACE Pathfinder
    If you raise and lower and lower the display cover, is there any change?
    The flat cable may be frayed or damaged.


    Se minha resposta foi útil, deixe um "Curtir", marque como "Solucionado" e clique em "Promover"!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a like, flag as "Fixed" and click "Promote"!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™

    For users of the English, Spanish, French and German Community, I will be using Google Translate!

                             ACE Pathfinder 2014 - 2019                          


  • RonnybRonnyb Posts: 16Member New User
    i can se no change , but why cant i install the New bios ? the pc i brand New , so i can not understand how it could get any damage :-(
  • egydiocoelhoegydiocoelho Posts: 16,435ACE Trailblazer
    What is the current bios version? Have you tried to press the fn + f6 or fn + f5 key to check if the image is displayed again on the notebook?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em promover! If you liked my answer, mark it as a solution by clicking on Promote!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • RonnybRonnyb Posts: 16Member New User
    Acer Inc. System Firmware 1.22

    when i push this buttons the computer screeen do not respond :_(
  • RonnybRonnyb Posts: 16Member New User
    1.22 FD is correct
  • egydiocoelhoegydiocoelho Posts: 16,435ACE Trailblazer
    Have you checked if you can see any windows icon using a flashlight on the notebook monitor?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em promover! If you liked my answer, mark it as a solution by clicking on Promote!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • RonnybRonnyb Posts: 16Member New User
    when i use the flash ligth i can se the Outer  part of the screen , but its a large dark Field in the middle , i can only see the screen when using flashligth
  • RonnybRonnyb Posts: 16Member New User
    had never tryed that if you not had asked :-)
  • egydiocoelhoegydiocoelho Posts: 16,435ACE Trailblazer
    OK! But do you want to see the windows icons as start menu for example?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em promover! If you liked my answer, mark it as a solution by clicking on Promote!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • egydiocoelhoegydiocoelho Posts: 16,435ACE Trailblazer
    Also, have you tried resetting the battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em promover! If you liked my answer, mark it as a solution by clicking on Promote!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • RonnybRonnyb Posts: 16Member New User
    i tryed jusing a paparclip , it didnt react
  • RonnybRonnyb Posts: 16Member New User
    if i juse the flashligth i can se the screen , but only the  bit i focus the flashligth at , it is really dark
  • RonnybRonnyb Posts: 16Member New User
    if i understand correctly it should have helped installing the bios acer have put out to solve black screen , but i cant install it because i get this Message :
    The Version of ROM file is not newer than that  of the BIOS. 
  • egydiocoelhoegydiocoelho Posts: 16,435ACE Trailblazer
    Let's try resetting the battery again, but doing it that way!
    a) First uninstall the ac adapter and battery drivers in the device manager:

    Do not turn off or restart the notebook yet;
    b) Disable fast start up in the options:

    Now turn off the notebook and unplug it from the electrical outlet!
    c) Then reset the battery again by pressing this button and following the tips of this site: https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset

    Then check if the image is displayed on the notebook display!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em promover! If you liked my answer, mark it as a solution by clicking on Promote!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
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