Acer Predator Helios 300 *Randomly freezes while surfing the internet or being iddle*

SafirTouch
SafirTouch Member Posts: 1 New User
edited November 2023 in 2018 Archives
Hello guys, last year on November my girlfriend bought me a gaming laptop for my birthday, all went well until February this year when I had my first freeze experience with my laptop, the only possible way to turn it off was to long press the power button. Then after 2 weeks I get a blue screen while playing a game, then it never happen again, after 1 month again freezes without reason, then after 1 week again, after 3 days again, and just a few minutes he did it again. that's why I decided to take matters into my own hands and try to find a solution. She bought it from Otto.de from Germany, since we are living here. I'm disappointed since it's my first gaming laptop and it has some issues, I tried everything, but then I believe there are some cooling problems with the CPU, now I'm running the fan-CPU to max. I don't know what to do, I'm not a huge fan of service-warranty since every time I did that my product came even more broken that it was or with some extra problems to it. What do you guys suggest? I'm really sad about it... at first it was working like a charm but now I'm having serious doubts about it.

Answers

  • Roland_Lorinczi
    Roland_Lorinczi Member Posts: 126 Skilled Fixer WiFi Icon
    @SafirTouch It's not an ideal solution, but do monitor your temperatures and if they are high and that is causing it it could help to set a CPU state max limit under advanced power management settings to 95-90%

    And you can also try downloading intel XTU (extreme tuning utility) and try undervolting your CPU (I managed to undervolt by 0.100 (so set core voltage offset to -0.100) without losing stability (well, stability attributed to heat/performance related issues at least...)


    But yeah...I feel your pain, having issues so soon with a laptop bearing the name "Predator"...
    I didn't expect it implying that us, the customers would end up being the "prey", having so many issues with this laptop...

    Let me know how this goes or if you have any questions how to perform these operations or anything 😊 
    ⚠️ If you're affected by the System Hang/ Black Screen issue:

    Official Fix Announced by Acer_Manny
    Instructions for FIX

    Currently owned Acer systems:
    💻 Predator Helios 300 (PH317-52) - i7 8750H, GTX 1060, Win 10 64bit (build 1803), 8gb Ram (single channel), WD Blue 256GB SSD in M.2 slot, 931GB Hitachi HGST factory Hard drive. [Owned New Since 2018, May 22nd - Overheating (solved-ish) , PredatorSense not working (solved) & BLACK SCREEN ISSUE (BIOS update 1.15) ] 
    💻 Predator Helios 300 (PH315-51) - Same specs and issues as above 
    💻 Aspire 5750G - 2nd Gen. i5 processor, 4gigs of ram, nVidia GT 540M [Owned new Since 2010 - in working condition]
     
    :) Status: Been with Acer since 2010 - Was disappointed with the Blackscreen issue & lack of interaction from staff for ~1week
    But Acer_Manny and the Acer team came through with BIOS announcement and upload.
  • sri369
    sri369 ACE Posts: 2,855 Pathfinder
    After being idle could be a case where hard disks take a moment or two to 'wake up'.
    -----
    Karma...
    LIKE - if helpful
    ACCEPT - if helped resolve