Acer swift 1 sf114-31-c1gs not turning on

My acer swift 1 sf114-31-c1gs wont turn on, and it has been charging for more then 12 hours now, the charging light is also white and not red

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FAQ & Answers

  • JackEJackE ACE Posts: 24,468 Trailblazer
    Try pressing and holding the power button for 5 seconds to make sure the laptop is completely turned off. Then press the power button again to see if it turns on. If not, remove the charger and turn the laptop over. Look for a pinhole with a battery symbol on the bottom. If a pinhole is found, gently push a paperclip into the hole for about 10 seconds to reset the laptop. Then try to turn it back on again. Jack E/NJ
    Jack E/NJ
  • al1959al1959 Member Posts: 1 New User
    I have tried this, but unfortunately it didn't work for me, any other help? please!  
  • JackEJackE ACE Posts: 24,468 Trailblazer
    Remove the charger plug. Remove 10 screws and back cover. Unplug the battery connector. Use a multimeter to check battery voltage as shown below. Jack E/NJ


    Jack E/NJ
  • MattyBoyMattyBoy Member Posts: 1 New User
    JackE said:
    Try pressing and holding the power button for 5 seconds to make sure the laptop is completely turned off. Then press the power button again to see if it turns on. If not, remove the charger and turn the laptop over. Look for a pinhole with a battery symbol on the bottom. If a pinhole is found, gently push a paperclip into the hole for about 10 seconds to reset the laptop. Then try to turn it back on again. Jack E/NJ
    JackE, thank you for your instruction which assist with my problem. It worked just as you stated. Thanks heaps. 
  • JackEJackE ACE Posts: 24,468 Trailblazer
    Congrats on your success! Jack E/NJ
    Jack E/NJ
  • RS1111RS1111 Member Posts: 10 New User
    I have a Acer swift 1 laptop and it’s stuck on the black and green Acer screen when you first turn it on and won’t load anything else... what should I do?
  • RS1111RS1111 Member Posts: 10 New User
    I have tried the battery thing for 10 seconds 
  • JackEJackE ACE Posts: 24,468 Trailblazer
    Press and hold power button till the machine shuts off. Then press and hold the F2 key. Then while still holding F2 key, press the power button to turn the machine on. The BIOS menu should appear. Does the HDD or SSD appear in both the BIOS Information tab and the BIOS Boot tab? Jack E/NJ
    Jack E/NJ
  • RS1111RS1111 Member Posts: 10 New User

    Basically it’s still a black screen with (Acer) on it and won’t load anything 
  • JackEJackE ACE Posts: 24,468 Trailblazer
    (1) Did you press and hold the F2 BEFORE you pressed the power button without letting go of the F2 key?
    (2) If yes, did this happen suddenly for no apparent reason?
    Jack E/NJ

    Jack E/NJ
  • RS1111RS1111 Member Posts: 10 New User
    It happend randomly out of no where 
  • JackEJackE ACE Posts: 24,468 Trailblazer
    Shut the machine off again by pressing and holding the power button for about 5 seconds. Press and hold the ALT+F10 key. Then while still holding the two keys, press the power button to turn the machine back on. Don't let go of the ALT+F10 keys until something different happens. Jack E/NJ
    Jack E/NJ
  • RS1111RS1111 Member Posts: 10 New User
    All that happens is it says the Acer thing and then goes to a black screen and doesn’t change 
  • JackEJackE ACE Posts: 24,468 Trailblazer
    Sounds like your keyboard somehow got disconnected. When you first turn it on, do you hear any beeps? Jack E/NJ
    Jack E/NJ
  • RS1111RS1111 Member Posts: 10 New User
    no, no sounds at all
  • JackEJackE ACE Posts: 24,468 Trailblazer
    OK. Try this. Turn it off again. Then press and hold a bunch of random keys down with the palm of one hand. Then turn the machine on. Still no BIOS beeps? Jack E/NJ
    Jack E/NJ
  • billseybillsey ACE Posts: 13,694 Trailblazer
    If it's a keyboard issue then you could plug an external keyboard in to see if the BIOS comes up.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • RS1111RS1111 Member Posts: 10 New User
    Still nothing, it comes up with the Acer screen and then goes off it to a black one
  • RS1111RS1111 Member Posts: 10 New User
       
    That’s what happens 
  • JackEJackE ACE Posts: 24,468 Trailblazer
    You could try @billsey 's suggestion by plugging in a USB keyboard. If still no joy, we're gonna have to open up the bottom  cover and check the keyboard connector. Jack E?NJ
    Jack E/NJ
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