predator helios 300 i5-8300H 8th gen (ph315-51) faulty batch?

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Answers

  • Marathi_Manus
    Marathi_Manus Member Posts: 27 Enthusiast WiFi Icon
    I think Acer is absolutely clueless in this regard.
  • vedang55
    vedang55 Member Posts: 21 Networker
    edited June 2018
    I recently got a bios update through windows update, its v1.09, maybe that solved the issue? i cant tell as i never had the issue in the first place.
  • Marathi_Manus
    Marathi_Manus Member Posts: 27 Enthusiast WiFi Icon
    edited June 2018
    vedang55 said:
    I recently got a bios update through windows update, its v1.09, maybe that solved the issue? i cant tell as i never had the issue in the first place.
    Lol. BIOS updates doesn't come via ms updates. You need to exclusively install them by running dedicated setup file
  • therealsujith
    therealsujith Member Posts: 13

    Tinkerer

    vedang55 said:
    I recently got a bios update through windows update, its v1.09, maybe that solved the issue? i cant tell as i never had the issue in the first place.
    Lol. BIOS updates doesn't come via ms updates. You need to exclusively install them by running dedicated setup file
    For PH315-51 we don't have separate BIOS update files on acer website.
    So they might have  
  • vedang55
    vedang55 Member Posts: 21 Networker
    vedang55 said:
    I recently got a bios update through windows update, its v1.09, maybe that solved the issue? i cant tell as i never had the issue in the first place.
    Lol. BIOS updates doesn't come via ms updates. You need to exclusively install them by running dedicated setup file
    Well even I was surprised but it is what it is, I got a bios update through windows update
  • Roland_Lorinczi
    Roland_Lorinczi Member Posts: 126 Skilled Fixer WiFi Icon
    Yeah well, at this point given this instability, I saw the nVidia driver has a newer version too, but I'm afraid to apply it...

    I even have automatic windows update's disabled for fear of an update screwing things up even more...
    I already had to go through quite a hurdle with the drivers so that video playback would work instead of showing a green screen :)

    What WOULD HELP is if Acer kept in touch and let us know what's up :) Like "Hey! It was a BIOS issue, update to latest one via windows/ link to installer and you should be good to go. Otherwise how am I supposed to know what will help and what would aggravate the situation even more?...
    ⚠️ If you're affected by the System Hang/ Black Screen issue:

    Official Fix Announced by Acer_Manny
    Instructions for FIX

    Currently owned Acer systems:
    💻 Predator Helios 300 (PH317-52) - i7 8750H, GTX 1060, Win 10 64bit (build 1803), 8gb Ram (single channel), WD Blue 256GB SSD in M.2 slot, 931GB Hitachi HGST factory Hard drive. [Owned New Since 2018, May 22nd - Overheating (solved-ish) , PredatorSense not working (solved) & BLACK SCREEN ISSUE (BIOS update 1.15) ] 
    💻 Predator Helios 300 (PH315-51) - Same specs and issues as above 
    💻 Aspire 5750G - 2nd Gen. i5 processor, 4gigs of ram, nVidia GT 540M [Owned new Since 2010 - in working condition]
     
    :) Status: Been with Acer since 2010 - Was disappointed with the Blackscreen issue & lack of interaction from staff for ~1week
    But Acer_Manny and the Acer team came through with BIOS announcement and upload.
  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru

    Hello everyone,


    I can assure you that we are working diligently on this issue and I follow up every day for an update. It looks like we have multiple threads reporting this issue, in order to consolidate all topics and be able to keep track of all of the reports from our users we will go close this topic. Please continue the discussion on this topic: https://community.acer.com/en/discussion/comment/576259#Comment_576259 Once we get a response from headquarters we will immediately communicate it on that topic.


    Thanks,

    Acer-Manny

This discussion has been closed.