Today I noticed a strange problem with my Aspire A515-51G-53JT laptop which I bought almost a month ago.
Some keys randomly stop working and it's always the same keys. So far I've discovered that the periodically shutting off keys include 1 3 - q t p ] j 3(num) 5(num) righ arrow
I have never dropped the laptop or poured any liquids on it, I got it new and unopened. It worked flawlessly prior to this problem.
I tried uninstalling the keyboard drivers and resetting the computer but the problem returned almost immediately. The keys stop working for a few seconds and then work again but it's very annoying.
Ironically, prior to buying this laptop I wanted to buy a Lenovo Legion y520 but what stopped me was the revelation that many people encounter a keyboard problem with them (same as mine but lenovo users have different keys stop working). I heard that they solve the problem by unscrewing some screws from the base of the laptop because there are three of them that are too long so they ram against the motherboard or some other components. Anyway, tangent over.
I just tested this problem by plugging in an usb keyboard and waiting for the keys to stop working. The keystrokes from the laptop's keyboard didn't work while the usb keyboard worked just fine.
Did anyone else encounter this problem?