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I do hope that one of you will be able to help me with the issues I've been having with my Acer Aspire ES 15 (ES1-533-C0DK).
I've had it since late December 2016. It was a Christmas gift, so I imagine that my family bought it in late November or early December 2016.
It uses Windows 10.
I don't remember when it started, but it randomly freezes on me now - to the point it drives me a bit mad. All I can do to fix it is hit the power button. I know it freezes - it's nothing wrong with the Touchpad (or Mouse) as the clock freezes too, and nothing happens when I close it and open it up again. (If it happens when I'm either listening to music or watching a movie, the screen freezes and the sound is just buzzing loudly.)
When I say 'randomly' - I really mean randomly. I'm not doing anything particular when it freezes, as it freezes during all sort of activities. It can be when I log into my email, or my online calendar, or when I'm typing in Word. Sometimes when it's in screensaver mode or 'sleeping' and sometimes when I'm doing nothing - just being at the desktop with no programs open. Sometimes it can freeze quite quickly after I've started it up, and sometimes it can take several hours.
Sometimes 1-2 weeks can pass without it freezing, and sometimes it can freeze up to 3-4 times a day.
It is fully updated - at least I can't seem to find any non-installed updates. I've used different diagnostic tools, and there seems to be nothing wrong with the HDD or RAM. I've scanned it for virus (Avast Antivirus) and it can't find anything. I've also tried resetting the whole laptop (to factory settings) but that did not work either.
I think I've been able to describe all the essential details, but if there is anything else, please don't hesitate to ask. If there is any sort of 'internal function' or other external program that I haven't tried, which you think I should, please tell me. I'm willing to try.
I would appreciate any help I can get! Thanks and kind regards!