-
How to Fix Date, Time, and Wi-Fi Connection Issues on a New Chromebook
Why doesn't my Chromebook show the correct date and time when first set up, and why won't it connect to Wi-Fi? When setting up a new Chromebook, an incorrect date and time is often a sign that the device is failing to connect to Wi-Fi. Without an internet connection, the Chromebook cannot automatically sync with Google’s…
-
How to Turn Off the Swift Logo Backlight on the Acer Swift Go Touchpad
How do I turn off the Swift logo backlight on my Acer Swift Go multimedia touchpad? The Acer Swift Go 14 comes equipped with a multimedia enhanced touchpad. This touchpad allows you to play/pause media, adjust your laptop's volume level, and, when applicable, full screen content. By default, the Swift logo backlight is…
-
How to Recover a BitLocker Key Without Having It on an Acer Computer
What can I do if I do not have my BitLocker key? If you have been locked out of your Acer laptop or desktop due to BitLocker encryption and do not have the recovery key, it can be stressful. BitLocker is a Windows security feature that protects your data, but when you can not access the recovery key, you will need to…
-
eRosary App Update on August 31, 2025 — Back Up Your Cloud Data
Why won't my eRosary App work anymore? To provide a more stable and secure user experience, we will be releasing a new version of the eRosary App starting August 31, 2025. The updated app will be available on both Google Play (Android) and the App Store (iOS). The upcoming update will bring the following important changes:…
-
Upgrade Your Predator Helios 18 AI RAM – Quick & Easy Guide
How can I add more memory to my Predator Helios 18 AI? Some Predator 18 AI models require a thermal kit to upgrade the RAM. The kit is included in the retail packaging of your product. Contact Acer Support in your region to inquire about availability of parts in your region. Thermal upgrade kit comes with: 1 x 5.5mm…
-
How to Set Up Touch Functionality on the Acer Touch Series Monitors
Why does the touchscreen not work on my Acer VTO, UT1 or UT2 touchscreen display? Many Acer touch series monitors support responsive 10-point multi-touch input when properly connected to a compatible operating system. For the touchscreen functionality to work, your Acer touch capable monitor must be connected to your…
-
Using the Haptic Touchpad on Your Notebook
What is the difference between a traditional touchpad and a haptic touchpad? A haptic touchpad is a type of laptop touchpad that does not physically move or click when pressed. Instead, it uses haptic feedback using motors to simulate the sensation of a traditional click. Unlike traditional touchpads that rely on…
-
How to Set Up a New Acer Chromebook without a Google Account
How can I setup my Chromebook if I do not have a Google account? When setting up a new Acer Chromebook, Google typically encourages users to sign in with a Google Account. However, if you prefer to use your Chromebook without one —whether for privacy reasons, temporary access, or simplicity — you can still get started…
-
How to Turn the Touchpad On and Off on Your Acer Predator Laptop
Why Won't the Mouse Cursor Work on My Predator Notebook Computer? Disabling or enabling the touchpad on your laptop can be helpful when using an external mouse or troubleshooting cursor issues. Depending on the model and age of your device, the method may vary slightly—but most laptops offer a quick keyboard shortcut to…
-
How to Access Microsoft 365 and OneDrive Files in the Files App on Your Chromebook
ChromeOS allows you to easily access your Microsoft 365 and OneDrive files directly from the Files app on your Chromebook. How to access Microsoft 365 and OneDrive files on a Chromebook Select the Clock in the lower right corner. Select the Gear⚙️icon to open the Settings application. On the left side of the Settings…
