rodrik323 Troubleshooter

Hi, @Alejandro_AC, @Puraw and @egydiocoelho. Sorry for not replying to you previously. Unfortunately, I feeling that you is right @Alejandro_AC. I don't have any idea on what maybe happened, but I didn't want to buy a new laptop after investing almost $2000 (Brazilian problem of high taxes) on it two and a half years ago.…

Hi, @Puraw and @Alejandro_AC. To update you, I did the steps mentioned by you, Puraw, and after rebooting, DDU removed both NVIDIA hidden drivers (and one Nmodule something) but Windows didn't installed it again after it while the Intel Driver was reinstalled automatically, as you commented. After it I went to the CMD and…

Hi, Puraw. Thank you too for the support. I'll not be able to try it until Tuersday unfortunately. But, only to confirm, I'll need to delete the Intel Graphics Driver as well? The laptop screen will continue showing content even without a Graphics Adaptor recognized? Sorry for my stupid question, I'm not very usual to do…

By any chance, do you believe is better to remove one of them?

Hi, @Alejandro_AC After inputting it to the Terminal (as Admin) and showing the Hidden Devices, still the same situation (one Intel and two NVIDIA (hidden) drivers) And generally I don't use the device manager very often, so I don't know if I already had two NVIDIA indicators or where the second came from 😰

Hi, @Alejandro_AC. I restarted my PC and entered the BIOS, but unfortunatelly I couldn't find anything related to graphics or PCI. Below I sent some images I took:

Hi, @egydiocoelho. I turn on my computer again after doing the procedure, but again No Success. The Device still is hidden and NVIDIA driver installer indicates that doens't find any graphics card. But thanks for the suggestion.

Hi, @egydiocoelho. Thanks for your suggestion. I will try it. Only one question, do I need to drain the battery previously or is not needed?

No, @Alejandro_AC. I have only the options (for both) Update Driver, Uninstall Device, Check Hardware Updates and Properties.

Hi, @Alejandro_AC. It shows me the version 31.0.15.2824 in both Hidden devices. Furthermore, I noticed now that it doens't have a Digital Signer associated and that is showing me the message "Actually, this hardware device is not connected to the computer (Code 45). To solve the problem, reconnect the device to the…

Hi, @Alejandro_AC. First I tryied unnistalling the driver/device and checking if Windows would reinstall it automatically after rebooting. After checking no success in this operation (no device in the Device Manager, even hidden), Trying reinstall it manually after the previous operation, or updating it after coming back…

Sorry, just reformulating my comment, I didn't use any cleaner solution before the problem either.

Hi, @Alejandro_AC. Thanks for your attention. As requested, the model is a Predator Helios 300 PH315-53-75XA with a current Windows 11 Home 22H2 10.0.22621 Version. Regarding the second question, I didn't try to use any cleaner or driver update solution. Any other information needed, I'll keep an eye into your comments.…

Olá, pessoal. Por um acaso, alguém conseguiria confirmar se o Plug de alimentação do Helios 300 PH315-53 é: 5.5x2.5mm…

Vi agora que outro usuário fez a mesma pergunta anteriormente, então deixo o link de acesso a esta abaixo: https://community.acer.com/pt/discussion/659214/ph315-53-onde-acho-para-comprar-a-fonte-do-helio-300#latest

Muito obrigado pela informação, Paulo. No entanto, verifiquei que o site não apresenta nenhuma fonte compatível com o Helios 300 segundo as especificações desta :/ Espero que alguém mais tenha alguma sugestão como a sua, Paulo Novamente, muito obrigado.