PH315-53-75XA - "This Graphics driver could not find compatible graphics hardware"

2»

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,319 Trailblazer

    @rodrik323 we await your news tomorrow Tuesday.

    Thank you.
    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • rodrik323
    rodrik323 Member Posts: 18 Troubleshooter

    Hi, @Puraw and @Alejandro_AC.

    To update you, I did the steps mentioned by you, Puraw, and after rebooting, DDU removed both NVIDIA hidden drivers (and one Nmodule something) but Windows didn't installed it again after it while the Intel Driver was reinstalled automatically, as you commented.

    After it I went to the CMD and ran the DSIM (in Online mode) that went well in the first attempt, while I needed to run the SFC two times until recieve the No Violations message.

    The only point now is that I don't have the NVIDIA devices listed on the Device Manager anymore and, when trying to reeinstall it manually, again I get the "This NVIDIA Graphics driver is not compatible with this version of windows" and "This Graphics driver could not find compatible graphics hardware" messages.

    Again, thanks for your support.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,319 Trailblazer

    In this case, I think there is a physical problem with the card, although logically I cannot confirm it, but everything points to it, the fact that the drivers appeared as hidden, may indicate that at a certain moment the graphics stopped being present. some way.

    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • Puraw
    Puraw ACE, Member Posts: 13,441 Trailblazer
    edited May 2023
    https://community.acer.com/en/discussion/comment/1200320#Comment_1200320

    Give it some time Windows11 can be slow updating drivers, may take a few days, especially for NVIDIA drivers. Did you just updated W11 22H2 to build 1702? This Patch Tuesday update (KB5026372) includes updating Window's incompatible W11 drivers database, this may affect your driver updates too😉

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,327 Trailblazer

    I would try to reinstall windows first, pressing alt+f10 before the acer logo.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • rodrik323
    rodrik323 Member Posts: 18 Troubleshooter

    Hi, @Alejandro_AC, @Puraw and @egydiocoelho.

    Sorry for not replying to you previously.

    Unfortunately, I feeling that you is right @Alejandro_AC. I don't have any idea on what maybe happened, but I didn't want to buy a new laptop after investing almost $2000 (Brazilian problem of high taxes) on it two and a half years ago.

    But I will not lose my hope and wait sometime as suggested by you, @Puraw. And I'm thinking that if it doesn't work until the other weekend (20/05), I'll try your suggestion of reinstaling Windows, @egydiocoelho.

    Again, thank you very much for your attention, guys.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,319 Trailblazer

    Thanks to you, greetings.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,327 Trailblazer

    I would try to update windows first. I would also check the video card bios and firmware version:

    image.png

    However, there is something odd here:

    nvidia.jpg

    The nvidia video card version should appear:

    image.png

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 

Categories