aphanic Seasoned Specialist

I agree with @JackE, either that or the trial is time limited, as in you have 1 month with full capabilities but if you want to keep using Microsoft Office after that period ends you need to either get a subscription or buy a perpetual license.

You're welcome! But I'm afraid you've got the wrong way of communication then, this is a community forum populated with people like you and me, unrelated to the company. While there are Acer employees here too they're in moderation positions and PR I think, the community is not an official support channel, that's why I…

I was writing as I was thinking and, as usual, didn't give it a second reading, I would have changed some things and fixed some typos now haha 😅 There is at least one more thing we didn't cover though, if the Windows installation was done with the SATA operation mode set to RST switching to AHCI (and vice versa) requires…

I think there could be a misprint on that sticker @Gleed, I just looked up that model online and it seems to be advertised as coming with a 1 TB hard drive. Was that sticker in the box? Or maybe in the shop where you bought it? Because if that's the case you can probably return the unit, after all you would have bought it…

That's... an odd thing to recommend, it wouldn't be my first thought after reading about your problem. Just like you said, all of a sudden after 2 years of it working it doesn't seem likely that the fix has anything to do with changing anything in the firmware settings. I'm not an expert on Acer systems by any metric, but…

I think this would be better suited for the EaseUS forums maybe? If they have such a thing that is. Mostly because people over here may not have any idea of how that program works (I'd be included in that group), so you wouldn't get an appropriate reply. But! I do know something about resizing partitions and it involves…

I see, it does seem like a high cost for a repair, but I think it's not too far from what would be fair. Let me explain, roughly speaking because I don't even work for Acer haha, but let's say we're counting just the cost of components as if they were new: - 1080p panel, 50€ - 1TB hard drive, 50€ - 128 GB SSD, harder to…

HDDs and vibration are not friends, that's for sure. I can't tell you specifics, but think that inside of an HDD there are disks spinning at great speed (some 5400 times per minute, others 7200 and some even more). In between those disks is there the reading/writing heads are, think of them as some sticks that move along…

While I don't know the full details of your case, for example whether the laptop was within the warranty period or not, I'd like to give my unbiased opinion on the matter at hand. Aftersales support varies from region to region, I believe that to be true regardless of the brand, because essentially you're dealing with…

I don't think it can incur in any problem, I would secure that fan though so that it doesn't vibrate to have less noise, but given its dimensions I don't think it can push enough air to be a problem. There are ready made coolers that use even 14 cm fans, although they do go slower because their aim is to be more silent…

Optane is just another layer of memory, just like RAM and the processor's cache levels, it sits after the RAM and before the hard drive in the memory hierarchy. We could try upgrading its driver and the managing app (they're deprecating the traditional one that shipped with RST in favor of one that comes through the…

Hi @Manas022, did you check the link I posted above? Go through it, you'll see that we need more information to be able to assist you. The full model number for example (you named the laptop series, there are some more letters and/or numbers after that, mine is an A515-54G, but it has -70Y9 after that, that identifies the…

Thanks for all of the stats! It's a simple file apparently, and while my system is nothing like yours (it's Intel based to begin with), I do see stuttering as well. I can't describe it well, but it's clearly not running smoothly even if my system is not being taxed either. From the stats I could see from MPC it is being…

Oh Crucial system check... how I dislike that utility haha, or rather we have a love-hate relationship. Don't get me wrong, it may work fine many times, but I've found it unreliable. In my case for example it tells me to "upgrade" to an SSD that is slower than what I'm currently running, but it's Crucial branded of course.…

That is... interesting, because there are something things at play here: * I wonder if the "Movies & TV" app is actually making use of the hardware decoding capabilities for HEVC without the HEVC extension installed, and it seems to be a paid one... * That Vega 6 GPU is capable of HEVC accelerated processing, meaning it's…

Yes, it should be, as long as you didn't go at it with a sledgehammer every part (except the battery probably) is covered. And you're not alone by the way, different systems (an Aspire 3 and a Nitro I think), but I recall at least 2 other threads with the same problem as yours hinges braking and not only that, but breaking…

Now that's puzzling, because the Crucial stick is on its own, so it doesn't have to play nice with anybody else and it certainly matches the specs the processor wants (it's a DDR4-2666 module), plus it's nowhere near the theoretical limit of that memory controller. Could it be that the stick is malfunctioning? Or somehow…

Now that's interesting @pcarch! The max. number of memory channels there is related to how it can access the memory, grosso modo, how many of the slots it can access at the same time. For example, more than dual channel has only been seen in desktop chips or server ones (that I know of), where the memory bandwidth is more…

It sounds like a hardware-related issue to me, if you have already upgraded the firmware and all, I wonder what it could be :(

Was there anything unusual about the upgrade? I mean, was any error displayed, or the power cut unexpectedly or something? It seems your laptop is in for a trip to a servicing center, courtesy of Acer's QA team. I can't think of much else that you could do yourself, I know there's a procedure about creating a recovery USB…