Mary-Acer Acer Crew

The models that ship in North America have a keyboard backlight that goes off after 30 seconds of inactivity. Not sure if the models sold in your region have a different timing on this feature but you might contact Acer support for your region to verify: https://www.acer.com/worldwide/

No it will not void the warranty. If you are running Linux and for example your hard drive goes out, Acer will replace the drive if the system is under warranty but they will install the Acer OEM operating system on the drive before shipping it back. They have to do this in order to test the drive properly, since Linux is…

If a BIOS update fails, the only option is to have Acer repair the system to resolve this issue. Please contact Acer support for your region, for assistance with this issue from the contact info posted here: https://www.acer.com/worldwide/

Try a different DP cable- sometimes certain cables can cause issues like this. If two known working DP cables do not work, there may be a problem with the port itself which will require service. Please contact Acer Support for your region from the contact info posted here:…

This looks like a problem with the LCD panel itself, which will require service. For assistance with this please contact Acer support from the contact info posted here: https://www.acer.com/ac/en/US/content/service-contact

It won't void the warranty but Acer is unable to troubleshoot or support dual booting. As an FYI if Acer provides repair and the hard drive needs to be replaced or restored, it will be restored back to the original configuration. 

Sorry, Acer does not offer an optional docking station or port replicator for the E15 model. You should be able to use a universal dock that connect via USB.

Please contact Acer support for your region to inquire about repair for the pixel issue. They will be able to assist you with this. Please contact support from the contact info posted here: https://www.acer.com/worldwide/

Sorry to hear this. It sounds like someone put a hard drive password on the system. If you are unable to find out what that password is, the system will need service to remove the password. Please note this will be subject to a repair fee. Please contact Acer Support for your region from the contact info posted here:…

For this issue the system will require service since the battery is not user accessible/replaceable. Please contact Acer support for your region from the contact info posted here: https://www.acer.com/worldwide/

If the laptop will not work on battery and the battery was replaced and still will not function, we recommend the system be serviced. The problem could be on the mainboard. For assistance with this please contact Acer Support for your region from the contact info posted here: https://www.acer.com/worldwide/

BIOS passwords must be removed by an Acer authorized service center. For assistance with this please contact Acer support for your region from contact info posted here: https://www.acer.com/worldwide/

Unfortunately Acer cannot guarantee any charger that does not meet the power requirements for the laptop. You can certainly try it but please note we cannot make recommendations on third party devices.

Sorry you are having problems with your online orders from the Acer store. We have forwarded this to the appropriate team to contact you and assist with this issue. Thank you for reaching out and we will get this resolved for you as quickly as possible. Best regards, Acer America

Hi Marlboroman420, For assistance with purchasing Acer products please contact the Acer store at 800-910-2237. Their hours are 8am-5pm CST, Monday-Friday. The website is https://store.acer.com/en-us/ Hope this is helpful and have a great weekend!

To toggle the touchpad on and off, press the FN+F7 keys. Hope this is helpful.

Try the monitor on a Windows pc that has HDMI and see if it will work. This is the best way to troubleshoot the issue without the use of adapters. If it works on a computer using a direct connection then you know the monitor is working as it should. Perhaps other posters here on the Community have suggestions for you to…

If you hover your mouse over my name/icon in this thread a box should pop up and you should be able to click on Send Message.

Ok, send me a private message with your name, the serial number of the system and your phone number, and we'll forward this on for call back to help setting up for repair. 

If there is a field for you to type the problem description that may be what it's wanting before it will let you advance. If you are still having problems booking the repair, please send me a private message and we'll see what we can do to help.